Questions & Answers - FAQs

Find out more about our question and answer service, including what this service provides and when your question will appear.

  • What is Question & Answer?

    If you have a question about one of our items, we can help you find an answer. Our own support team, suppliers and other customers can see your question and provide answers. All questions have to be moderated and should appear within 24 hours.

  • When should I see a reply to my Question?

    We aim to answer the majority of questions within 48 hours, however, on some occasions, we may have to seek advice, so it may take longer for your answer to appear.

  • Why hasn't my question or answer been published in the Q&A section?

    All questions and answers are moderated; therefore some questions and answers will not be shown.

    Irrelevant or inappropriate questions are not published - questions must be about the product's features or specification. To enquire about any issues with products you have ordered/purchased, please see our Returns FAQ for help.

  • Who will be able to read my Question or Answer?

    Anyone who visits the appropriate product page will be able to read your question or answer. Questions can be answered by Screwfix Customers, Screwfix Suppliers and the Screwfix Support Team.

Were we able to answer your question? If not please Contact Us.