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Returns - FAQs

Returns - FAQs

FREE RETURNS with our 30 Day Money Back Guarantee

Though we hope that you will never need to return anything, should you need to do so, we aim to make it as quick and easy as possible to exchange or refund your purchase. This page tells you all you need to know, please note your statutory rights are not affected by this guidance

  • Simply take your unwanted or faulty items to your nearest Screwfix Store
  • Remember to bring your receipt, invoice or order reference number to speed things up
  • We will check the items and confirm they were purchased in the last 30 days
  • Then we can make an exchange or issue a refund against the original method of payment (see PayPal process below)

Please note some items are excluded from our returns policy or are not suitable to return to store and we know it’s not always possible to get to a store – see below for more details:

  • What do I do if an item develops a fault after 30 days?

    If an item is faulty and you purchased it more than 30 days ago, it is our aim to get the problem put right as quickly as possible. Depending on the circumstances, you will be entitled to either a repair or replacement, or we may offer a refund or price reduction.

    For power tools, we have teamed up with our leading power tool suppliers to offer a free, fast and reliable repair service. This service is available via our stores and through Customer Services. Your faulty power tool will be repaired and returned to you ready to use. Using this service can often be the fastest way to get any problem put right. The service is available for power tools from the following manufacturers:

    Bosch DeWalt Festool Hitachi Makita Mountfield Titan

    Remember your must register your extended power tool warranty online within 28 days of purchase. Visit Warranty page for more details.

  • I've installed my product, but a part is faulty/missing, can I exchange/receive just that part?

    Currently, we do not directly supply spare parts for all products that we sell. Therefore, if you have installed your product and encounter a fault, please Contact Us for assistance.

  • Can I return something even if it’s not faulty?

    You are able to return an item if it's not faulty, provided it is within 30 days of purchase and as long as the items are returned unused and in a saleable condition complete with their original packaging and any promotional items associated to the purchase. Certain items are excluded from our ‘unwanted’ items return policy, these are marked as such online and in the catalogue.

  • Can I return something to store even if I didn’t buy it at that particular store?

    Yes, unless the item has been delivered direct from our supplier (see below). Whether you bought the item in another Screwfix Store or you ordered online or over the phone and had it delivered, you can take it back to any of our stores - this is the quickest way to process your return. Please provide the original order reference when returning the item.

  • My product came direct from a supplier, how do I return it?

    If your product came direct from one of our suppliers, we will need to organise your return with them. Please Contact Us so we can arrange for our supplier to get in touch with you to work out the best course of action to take.

    Please note, currently we cannot accept return of these items to our Stores.

  • I can’t return the item to a store easily, what should I do?

    If there is not a Screwfix Store near you or you are unable to return a particular item to a store, you can return it from any post office. Please note certain items cannot be returned via the post office, this includes items:

    • Over 1m in length
    • Over 2kg in weight
    • Powered by lithium batteries

    You will need to complete the Returns Form and print off a returns label. In some instances we can arrange a carrier pick up service, however, depending on the circumstances, this may incur a charge (max of £20). Please Contact Us to discuss this if needed.

  • What should I do if I’ve already used or installed something which has developed a fault within 30 days of purchase?

    If an item becomes faulty within 30 days from the date of purchase, then you will be able to reject the goods and receive a full refund or a replacement.

    If it is possible to do so, please return items to a Screwfix Store with all their components and include any promotional extras that came with them. Please remember to drain any fuel or oil from mechanical products before returning them. If you cannot return the item to a store, see above on how to return by post.

    If the items are installed and you are not able to remove and return them, please Contact Us to arrange an alternative solution.

  • What items are excluded from the 30 day ‘unwanted’ returns policy?

    Certain items are marked in the catalogue or on the website as being excluded from the 30-day unwanted items return policy. This includes goods that are cut, mixed or made to your requirements, as well as used macerators, toilets and water pumps.

    We cannot accept the return of unwanted boilers, boiler parts or boiler spares where the product box/packaging has been opened.

  • I paid by PayPal on the website, how do I get a refund?

    The quickest and easiest way is to take the product into your nearest Screwfix Store where the team will arrange a refund. Alternatively, we can also arrange an exchange, replacement product or a gift card.

  • I've not received my refund yet, how long does this take?

    Refunds to card can take 3-5 working days, refunds to PayPal can take 5-10 working days. If you have not received your refund within this time, please Contact Us.

  • My product is faulty but is still guaranteed by the manufacturer, what do I do?

    You will need to contact the manufacturer directly in the first instance for assistance. The guarantee information should have been provided with the product at the point of purchase. However, if you require assistance with locating the manufacturer or their contact details, please Contact Us.

  • Do I need a cancellation form?

    By law we have to provide you with this Cancellation Form. However, you do not have to use it and you may find one of the above methods of cancellation/return more convenient.

Were we able to answer your question? If not please Contact Us.