If an item is faulty and you purchased it more than 30 days ago, it is our aim to get the problem put right as quickly as possible. We may offer a repair or replacement of the item, or offer a price reduction or refund.
If the product is to be repaired, and the manufacturer has provided a helpline, repair service or warranty, please contact the manufacturer direct in the first instance. If you require assistance with locating the manufacturer or their contact details, please contact us.
If there is no such service or warranty with the product, in most instances we will either offer a repair or where this is not possible, we will replace the item with the same or an equivalent model.
For power tools, we have teamed up with our leading power tool suppliers to offer a free, fast and reliable repair service. This service is available via our stores and through Customer Services. Your faulty power tool will be repaired and returned to you ready to use. Using this service can often be the fastest way to get any problem put right. The service is available for power tools from the following manufacturers:
Remember you must register your extended power tool warranty online within 28 days of purchase. Visit Warranty page for more details.