In the first instance please contact us at Online@screwfix.com making sure to include as much information as possible. Alternatively, you can call our UK based Customer Service Centre on 03330 112 112* or write to the team at:
Customer Resolutions
Screwfix Direct Limited
Trade House
Mead Avenue
Yeovil
Somerset
BA22 8RT
We aim to respond to all contact within 2 working days. If we’re not able to address your issue and find a satisfactory solution in the first instance, or if the issue requires further investigation, you will be kept updated throughout our investigation.
If you have already contacted us and the issue has not been resolved to your satisfaction, you can ask for a review. The issue will be escalated to our Customer Resolutions Team who will review and investigate the case. You will receive a response to the outcome of this review up to 28 working days. Please provide us with all the information relating to your issue, along with your order reference, customer number if known, and any other previous emails you have with our teams.
If the issue requires further investigation following a response from us the national Citizens Advice service at www.citizensadvice.org.uk is available for free, impartial advice and support.
*Calls are charged at your local network rate, or taken from any inclusive package minutes with your network provider
