Current Service Updates
If you are collecting from a store, please await your ‘ready to collect’ SMS before travelling.
- Home & site deliveries are between 8.30am and 6.30pm Monday – Saturday.
- As soon as your order is on it’s way, you’ll receive an email with a link to the tracking.
- On the day of the scheduled delivery you’ll receive an SMS with a time-slot from our delivery partners.
Stores Opening Hours Update
Some of our stores may be temporarily closed or open with reduced opening hours due to reasons out of our control. You can check the opening times of your local store on our Store Locator Page before travelling.
We apologise for any inconvenience caused.
Customer Service Help & Support
Providing great service to our customers is important to us and we aim to make things as easy as possible. If you have a query or need help with an issue, please visit our FAQs as this is the fastest way for you to access the information you require.
Did you know, you can manage all of the below yourself? Simply click on 'your account' above and sign in:
- Print your invoices.
- Update your personal details.
- View your order history.
- Update marketing preferences.
For the latest stock information, visit our website which is accurate and up to date.
Still can’t find what you’re looking for? Our 24/7, UK-based Contact Centre is open, you can reach us on 03330 112 112.