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Tool Hire Terms & Conditions

These terms set out the basis on which We may hire products to You. Please read these terms carefully.

WE DRAW YOUR ATTENTION TO CONSUMER CANCELLATION RIGHTS IN CLAUSE 12 AND THE LIMITS OF OUR LIABILITY IN CLAUSE 13.

1 Words used in these terms

1.1 In these Terms, when We say:

1.1.1 “You” “Your” or “Yourself”, We mean You, the customer ordering and hiring the Hire Products;

1.1.2 “We”, “Us” or “Our”, We mean Screwfix Direct Limited, Trade House, Mead Avenue, Yeovil, Somerset, BA22 8RT, United Kingdom “Screwfix”;

1.1.3 “Order”, We mean an Order placed by You for Hire Products using Our in-store process, through Our Website (defined as a ‘distance’ or ‘off-premises’ contract for consumer Orders); or using such other means as We may permit from time to time;

1.1.4 “Hire Period”, We mean the period commencing from when You receive the Hire Products on hire (including Saturdays, Sundays and Bank Holidays) and ending upon the happening of either of the following events (i) You return the Hire Products or (ii) the Hire Products are repossessed or collected. You will only be able to hire the Hire Products for the Hire Period set out in Your Order and if You wish to extend Your Order, You will be required to submit a new Order;

1.1.5 “Our agreement”, is defined in clause 2.1;

1.1.6 “Privacy Policy”, We mean Our Privacy policy, full details of which can be found on Our website; https://www.screwfix.com/help/privacypolicy

1.1.7 “Speedy Hire” We mean Our third party supplier Speedy Asset Services Limited, a limited company registered in England (company number 06847930) whose registered office is at Chase House, 16 The Parks, Newton Le Willows, Merseyside, WA12 0JQ, who provide certain services on Our behalf in relation to Orders and Hire Products;

1.1.8 “Terms”, We mean these terms and conditions of hire; and

1.1.9 “Website”, We mean the website www.screwfix.com (or such other URL as We may specify from time to time) that is operated by Us or on Our behalf.

1.2 If You Order Hire Products on behalf of a company, organisation or other entity, then (i) You (as defined in clause 1.1.1) includes You and that company, organisation or other entity, and (ii) You represent and warrant that You are authorised to bind the company, organisation or other entity to Our agreement (including these Terms), and that You agree to Our agreement (including these Terms) on behalf of Yourself and the company, organisation or other entity.

1.3 These Terms set out the basis on which We may Hire Products to You. Please read these Terms carefully. Subject to clause 3.5, by submitting an Order for and/or hiring any Hire Product, You are indicating Your acceptance of these Terms and You agree to be bound by these Terms. If You do not accept these Terms, You will not be able to Order or hire any Hire Products from Us.

1.4 These Terms are only in the English language. Our agreement will not be filed by Us.

1.5 If You view these Terms via Our Website, You should print a copy of these Terms or save them to Your computing device for future reference.

2 Our agreement

2.1 Each Order You place for the hire of Hire Products You make is subject to these Terms and any additional terms that apply to any quote We may give or any promotional or special offers (together Our agreement).

2.2 Although Speedy Hire may carry out certain services on Our behalf, Our agreement is between You and Us and not You and Speedy Hire.

3 The Order process and formation of the contract between Us

3.1 Please see the tool hire page online or point of sale material in-store for information on how to place an Order via the Website. You will have an opportunity to check and correct any input errors in Your Orders via the Website up until the point at which You submit Your Order by clicking the confirm Order and pay (or similar) button on the check-out page of Our Website. Please carefully check Your Order at each stage of the Order process. Once You have clicked the confirm Order and pay (or similar) button, You will need to pay for the Hire Products You have Ordered via the Website.

3.2 Your Order is an offer to hire from Us. When You place an Order with Us (or otherwise offer to make a hire from Us), You do so in accordance with the terms of Our agreement, subject to Our acceptance of Your Order (or offer to hire a Hire Product). If You place an Order via Our Website (or where We have otherwise stated that We will), We will send You an email acknowledging receipt of Your Order, together with Your Order number and details of the Hire Products You have hired. Please note this email is an acknowledgement and is not an acceptance of Your Order.

3.3 Once an Order is placed, You will receive a telephone call from Speedy Hire to the number You provided when placing Your Order on the same working day as the Order was placed (being Monday to Friday 7.30am to 5pm but not Bank Holidays) or, if You did not place an Order on a working day, on the next working day (Monday to Friday 7.30am - 5pm but not Bank Holidays). Speedy Hire will on Our behalf confirm the details and availability of the Hire Product(s), confirm Your contact details and delivery address, agree a delivery date and time, and discuss any special delivery instructions.

3.4 Unless We have notified You that We do not accept Your Order (or offer to hire a Hire Product) or You have cancelled it in accordance with Our cancellation policy at clause 12, where You place an Order in store or via the Website We accept Your Order (or offer to hire a Hire Product) when a date and time for delivery has been arranged with Speedy Hire on Our behalf and You have received written confirmation from Us (or from Speedy Hire on Our behalf) setting out this information.

3.5 We may choose not to accept Your Order (or offer to make a hire) for any reason and We will not be liable to You or to anyone else in those circumstances. If We do not accept Your Order (whether in whole or in part) We will refund any monies paid in connection with that Order (or that part of the Order that We do not accept).

3.6 Our agreement is formed when We accept Your Order (or offer to make a hire). The processing of Your payment and acknowledgment of receipt of Your Order (whether by email, telephone or otherwise) does not constitute legal acceptance of Your Order.

3.7 If We accept Your Order, We have a legal duty to supply the Hire Products in conformity with Our agreement.

3.8 The hiring of Hire Products in the relevant Hire Period shall form a distinct Order which shall be separate to any other Order You may place with Us relating to other goods You may have purchased to use alongside the Hire Products.

4 Hiring from Us

4.1 You must be 18 or over to hire Hire Products from Us and You will be required to present Your ID to the delivery driver upon delivery of the Hire Products. Hire Products can only be hired if You satisfy the legal age requirement for that Hire Product which can be found in the relevant Hire Product description. We are not allowed by law to supply these Hire Products to You if You do not satisfy these age requirements. If You are underage, please do not attempt to Order or hire these Hire Products. By Ordering and/or hiring Hire Products You agree that You satisfy the legal age requirements for those Hire Products. We reserve the right not to supply any age restricted Hire Products where We reasonably believe that You are below the relevant legal age for those Hire Products. If We do not supply You with Hire Products that You have Ordered (whether in whole or in part) We will refund any monies paid in connection with that Order (or that part of the Order that We do not accept).

4.2 We will take reasonable steps to display as accurately as possible the colour, appearance and other detailing of Our Hire Products (and their packaging, if applicable) in the images that appear on the Website and other media. However, We do not guarantee that the images, appearance and other detailing that appear on the Website and other media will exactly reflect the colour, appearance or detailing of the physical Hire Product (or its packaging, if applicable). Your Hire Products (and their packaging, if applicable) may vary slightly from those images. If We cannot supply certain a Hire Product We may need to substitute them with an alternative Hire Product of equal or better standard and value.

4.3 Any information on the Website and in  and other media regarding sizing, weights, capacities, specifications, dimensions and measurements of Hire Products is included as a guide only. If You are concerned about the precise size, weight, capacity, specifications, dimensions or measurements of any Hire Product You require, We recommend that You contact Us prior to placing an Order and/or hiring a Hire Product. We reserve the right to provide Hire Products similar or comparable to that Ordered by You.

4.4 Our employees or agents are not authorised to make any representations concerning the Hire Products unless confirmed in writing (this does not include on Our Website and any advice or recommendation given by Us to You as to the storage, application or use of the Hire Products which is not confirmed in writing (this does not include on Our Website is followed or acted upon entirely at Your own risk.

4.5 You shall obtain and comply with all permissions, consents and licences required for using the Hire Products for Your intended purpose under any applicable law. You shall be responsible for compliance with all applicable law and regulations issued by Government or local authorities, including (but not limited to) regulations under the Factories Acts and Health and Safety at Work Act.

5 Price, hire charges and delivery

5.1 Unless otherwise stated, prices for Hire Products are inclusive of applicable sales tax (including VAT) and delivery and collection charges. Sales tax will be applied and will be shown on Your invoice at the current applicable rate. Sales tax amounts stated may be subject to rounding variances. The exact amount of sales tax will be shown on the sales tax invoice (where provided). This will not affect the total price inclusive of sales tax.

5.2 We may update prices at any time. Despite Our best efforts, a small number of the Hire Products We hire may occasionally be mispriced. If this happens then We will not be obliged to supply the Hire Products at the incorrect price or at all. We will (at Our discretion) either cancel Your Order and refund the price You have paid or endeavour to contact You and ask You whether You wish to continue with the Order at the correct price. If We are unable to contact You or You do not wish to continue with the Order at the correct price, We will cancel Your Order and refund the price You have paid.

5.3 From time to time We may apply promotional prices to Hire Products, including Website or in-store only prices. These promotional prices will only apply in the context in which the promotion is given and are subject to the terms of that promotion. For example, Website only prices will not be applicable to in-store Orders or hires, and in-store only prices will not be applicable to Website Orders or hires. To take advantage of promotional prices, You must quote the relevant promotion code when You Order (where applicable). We may update promotions at any time.

5.4 Where We provide a quote to You it will be subject to the terms and conditions applicable to that quote.

5.5 All Hire Products are subject to availability. If You Order a Hire Product which is not available, We will cancel Your Order for that Hire Product and refund the price You have paid for that Hire Product subject to clause 12. We will not be liable for any loss suffered by You as a result of the Hire Product being unavailable for hire.

5.6 Any weekend Hire Period is from Friday to Monday only (including Bank Holidays). Any week Hire Period is from seven days starting on any day Monday to Friday (including Bank Holidays). Orders must be placed within 3 working days of Your desired Hire Period. Any Two week Hire Period is from fourteen days starting on any day Monday to Friday (including Bank Holidays).  Any four week Hire Period is from twenty-eight days starting on any day Monday to Friday (including Bank Holidays).

5.7 You will only be able to hire the Hire Products for the Hire Period set out in Your Order and if You wish to extend Your Order, You will be required to submit a new Order. If You wish to shorten Your Hire Period, You can contact Speedy Hire who will seek to arrange for an earlier collection of the Hire Product.

5.8 Any new Order will be subject to Screwfix's prices and terms and conditions applicable to Orders at the time the new Order is placed by You;

6 Payment

6.1 The total cost of Your Order is the price of the Hire Products and applicable delivery / collection charges.

6.2 We must receive payment in advance before Your Order and/or hire can be processed, unless We have agreed otherwise in advance in writing.

6.3 Payment can be made by most major credit or debit cards, and by other online payment methods (including PayPal, Apple Pay and Google Pay) in accordance with the payment methods section of Our Website www.screwfix.com/help/paymentandsecureordering.  

6.4 If You use a credit/debit card to pay for Your Order, You must use Your credit/debit card or a credit/debit card that You are otherwise authorised to use. All credit/debit card holders are subject to validation checks by third parties and authorisation by the card issuer. If the issuer of the card refuses to authorise payment or any other validation checks return adverse results, We will not accept Your Order and We will not be liable for any delay or non-delivery and We are not obliged to inform You of the reason for the refusal. If You use PayPal to pay for Your Order and the issuer of the card or the payment provider that operates the account that You use to fund or which is linked with Your PayPal account refuses to authorise payment, We reserve the right to reject Your Order and will not be liable for any delay or non-delivery and We are not obliged to inform You of the reason for the rejection.

6.5 We are not responsible for the card issuer or bank charging the cardholder as a result of Our processing of the credit/debit card payment in accordance with Your Order.

6.6 You are responsible for all Orders placed by other persons authorised by you including Your employees.

7 Delivery and collection of Your hire products

7.1 The following terms will apply to delivery and collection of the Hire Products. We only deliver Hire Products to and collect them from the territories set on the tool hire landing page section of Our Website.

7.2 Delivery of Your Hire Product will be scheduled with Speedy Hire who will contact You on the same working day that You placed Your Order (provided Your Order is placed on a working day – see clause 3.3) or, if You did not place an Order on a working day, on the next working day to arrange a date and time for delivery.

7.3 On the day Your Hire Period ends, Speedy Hire will contact You in the morning to arrange a time that same day for collection of the Hire Product.

7.4 Subject to availability, where We have agreed to deliver or collect the Hire Products, We will use reasonable endeavours to do so on any specified date and/or time that is agreed. In the case of circumstances beyond Our reasonable control (for example, adverse weather conditions, unpredictable delays caused by traffic congestion, road works, diversions or mechanical breakdowns, in each case to the extent beyond Our reasonable control) the Hire Products may not be able to be delivered or collected at the specified date and/or time and We will not be liable for any delay or failure to deliver or collect the Hire Products if the delay or failure is wholly or partly caused by such circumstances. In the event that a delivery or collection does not take place, Speedy Hire will call You to agree an alternative date and/or time and, in the case of delivery of Hire Products, Your Hire Period will commence on the day of successful delivery or, if no alternative delivery date and/or time is agreed, You may cancel Your Order and receive a refund.

7.5 You must also do all that You reasonably can to enable the delivery or collection to take place on the given date. If We are unable to deliver or collect the Hire Products as a result of Your action or inaction (for example, You are not present at Your property), We will need to arrange an alternative delivery / collection date and/or time and We reserve the right to charge You a further fee for this. Speedy Hire will call You to agree an alternative delivery / collection date and/or time. If an alternative delivery date is agreed, this will not change the confirmed end date of the Hire Period. If an alternative delivery date and/or time is not agreed, You will not be entitled to any refund unless You are entitled to cancel Our agreement in accordance with clause 12. If an alternative collection date and/or time is not agreed, We reserve the right to take steps to repossess the Hire Products and/or hold You liable for the full replacement cost of the Hire Products.

7.6 You shall provide a suitable access route for delivery and collection of the Hire Products with unrestricted entry and approach, and supply and lay timbers or appropriate temporary foundations in a suitable position for loading and unloading and for the Hire Products to rest on. You shall pay for any lifting or special apparatus required for the siting of the Hire Products.

7.7 For reasons of health and safety and to avoid any property damage, certain Hire Products can only be delivered to and collected from the exterior of a ground floor location at the delivery address. You must therefore make Your own arrangements at Your own risk if the relevant Hire Products need to be transported from the delivery location or to the collection location. Neither Us nor Speedy Hire will provide any unpacking, installation, fitting or waste removal services, unless otherwise agreed with Us.

7.8 Hire Products must be signed for on delivery by a person aged 18 or over and You will be required to present Your ID to the courier upon acceptance of the Hire Products. If You do not present Your ID, We will not be able to complete Your Order.

7.9 Delivery will be completed when the Hire Products are delivered to the address You specified in Your Order.

7.10 Collection will be completed when the Hire Products are collected from the address You specified in Your Order.

7.11 On completion of delivery and collection of Hired Products You will receive an electronic signed delivery note via email from Speedy Hire. The note will (i) contain Your Order details, (ii) request You to complete a customer questionnaire regarding the Hire Products, (iii) contain photos of the Hire Products on delivery or collection, and (iv) set out the GPS location of where the relevant details were recorded and the Hire Products delivered.

7.12 If You do not receive Your Hire Products on the stated delivery date, Your Hire Products are not collected on the stated collection date or the wrong Hire Product is delivered, You must notify Speedy Hire immediately. We recommend that You do not schedule or commence any work until after You have received Your Ordered Hire Products and checked all of them for any defects or missing parts.

7.13 If You wish to change Your delivery date, You can contact Speedy Hire who will amend the delivery date for You, subject to the availability of the Hire Products. If the Hire Products are available on Your requested dates, the Hire Period will commence on the new delivery date.

7.14 If You wish to amend Your delivery address before the scheduled delivery day, You can contact Screwfix by telephoning 03330 112 112 or email online@screwfix.com (provided the proposed new address is within the territory to which We deliver Hire Products). However, if a request is made to amend the delivery address, the delivery date and/or time may change as a result and is also subject to the availability of the Hire Products. If the Hire Products are available to deliver to an alternative delivery address but on a different delivery date, the Hire Period will commence on the new delivery date.

8 Risk, ownership and insurance

8.1 Risk in the Hire Products will pass to You immediately when the Hire Products leave the physical possession or control of Speedy Hire at the agreed delivery address.

8.2 Risk in the Hire Products will not pass back until the Hire Product is returned to the physical possession or control of Speedy Hire at the agreed collection address.

8.3 Ownership of the Hire Products remains with Speedy Hire at all times. You have no right, title or interest in the Hire Products except that they are hired to You and used by You, strictly in accordance with these Terms.

8.4 You must not deal with the ownership or any interest in the Hire Products. This includes but is not limited to selling, assigning, mortgaging, pledging, charging, securing, hiring, withholding, exerting any right to withhold, parting company with, disposing of and/or lending.

8.5 You must not attach the Hire Products to any land or building so as to cause those Hire Products to become a permanent or immovable fixture on such land or building.

9 Care of hire products

9.1 You shall while the Hire Products are in Your possession or control:

9.1.1 not deface or remove any labels from and/or interfere with the Hire Products, their working mechanisms or any other parts of them;

9.1.2 take reasonable care of the Hire Products and keep them properly maintained and only use them for their proper purpose in a safe and correct manner in accordance with any operating and/or safety instructions provided to or supplied to You and any applicable law or regulations (including any Institution of Electrical Engineers (IEE regulations));

9.1.3 notify Speedy Hire on the telephone number stated on Your Order confirmation immediately and in any event within two working days after any breakdown, loss and/or damage to the Hire Products or of any accident resulting in death, personal injury or damage to property;

9.1.4 take adequate and proper measures to protect the Hire Products from theft, damage and/or other risks;

9.1.5 permit Us and Speedy Hire at all reasonable times to inspect the Hire Products including procuring access to any property where the Hire Products are situated;

9.1.6 keep the Hire Products at all times in Your possession and control and not remove the Hire Products from the United Kingdom;

9.1.7 be responsible for the conduct of any testing, examinations and/or checks in relation to the Hire Products required by any operating and/or safety instructions provided or supplied to You;

9.1.8 check the calibration and settings of the Hire Products on each occasion before use;

9.1.9 not do or omit to do anything which will or may be deemed to invalidate any policy of insurance related to the Hire Products;

9.1.10 not continue to use Hire Product where it has been damaged; and

9.1.11 where the Hire Product requires fuel, oil and/or electricity ensure that the proper type and/or voltage is used and that, where appropriate, the Hire Product is properly installed by a qualified and competent person.

9.2 You must return the Hire Product in good working Order and condition (fair wear and tear excepted) in a clean condition together with all licences, registration and other documents relating to the Hire Product.

9.3 Final determination of the suitability of the Hire Products for Your specific use is Your responsibility and You must assume all risk and liability in this regard.

10 Faulty products and breakdowns

10.1 On receipt of the Hire Products You must check they match Your Order. You must notify Speedy Hire on the telephone number stated on Your Order confirmation as soon as is reasonably possible if:

10.1.1 there is a problem with the Hire Product;

10.1.2 the Hire Product is defective or damaged;

10.1.3 there are missing parts or the Hire Product is not working; or

10.1.4 You are unable to operate the Hire Product.

In addition to the right to cancel an Order as described in clause 12, if there is a problem with the Hire Products or they are faulty We may offer a repair, exchange or refund as appropriate in accordance with Your consumer rights.

10.2 Unless We advise You otherwise, You shall be responsible for all expenses, loss (including loss of payment) and/or damage suffered by Us arising from any breakdown of the Hire Product due to Your negligence, failure to follow instructions and/or misuse of the Hire Product or arising from Your continued use of the Hire Product after it has suffered a breakdown.

10.3 You must not repair or attempt to repair the Hire Product.

11 Loss or damage to products

11.1 If any Hire Product is returned in a damaged, unclean and/or defective state (except where due to fair wear and tear and/ or an inherent fault in the Hire Product) We reserve the right to hold You liable for the cost of any repair and/or cleaning required to return the Hire Product to a condition fit for re-hire.

11.2 Unless We advise You otherwise, You will be liable to pay to Us the replacement cost of any Hire Product (on a new for old basis) which is lost, stolen and/or damaged beyond economic repair during the Hire Period.

11.3 You will pay to Us Our costs which We may incur in tracking or recovering any lost or stolen Hire Product.

12 Cancellation rights for consumers

Clauses 12.1 to 12.13 (inclusive) apply to Orders placed by consumers.

12.1 A consumer has a legal right to change their mind and cancel Our agreement within 14 days of receiving an Order confirmation ("Cooling-off Period") without giving a reason. This right, provided by the Consumer Contracts (Information, Cancellation and Charges) Regulations 2013 (in the UK), is explained in more detail below.

12.2 You must keep the Hire Products You wish to return in Your possession and take reasonable care of the Hire Products at all times while they are in Your possession (including as set out in clause 9). This means that You must not use the Hire Products (except to the extent reasonably necessary to inspect and examine them).

12.3 The Cooling-off Period will expire 14 days from the day on which a consumer receives the Order confirmation. A consumer may cancel Our agreement in respect of all Hire Products or in respect of certain Hire Products or may wish to reduce the number of Hire Products, change a Hire Product for another Hire Product or add a Hire Product to the Order. Where a consumer hires multiple Hire Products under Our agreement and the consumer wishes to cancel their Order for any of the Hire Products individually or in combination, the consumer must be clear that it is either the whole Order or an individual Hire Product that is being cancelled.

12.4 If the Hire Period stated in Your Order starts within the Cooling-off Period You expressly agree that We can deliver the Hire Products to You and the Hire Period will start within the Cooling-off Period.

12.5 If the Hire Period has finished within the Cooling-off Period You cease to have a statutory right to cancel Our agreement.

12.6 To exercise the right to cancel, a consumer may inform Us by

12.6.1 calling Us on 03330 112 112, e-mailing Us at online@screwfix.com or writing to Us at; Screwfix Direct Ltd, Trade House, Mead Avenue, Houndstone Business Park, Yeovil, BA22 8RT or

12.6.2 making any other clear statement.

12.6.3 A consumer may also use the following model cancellation form to do cancel but they are not required to do so: 

____________________________________________________________________________________________________________________________________________________________

Model Cancellation Form

To: Screwfix Direct Ltd, Trade House, Mead Avenue, Houndstone Business Park, Yeovil, BA22 8RT,

Email address: online@screwfix.com.

I/We (Insert) hereby give notice that I/We (Insert) cancel from my/Our (Insert) contract of hire

of the following goods (Insert)/for the Hire Period (Insert).

Ordered on (Insert) / received on (Insert).

Name of consumer

Address of consumer

Signature of consumer (only if form is printed)

Date

____________________________________________________________________________________________________________________________________________________________

12.7 Subject to clauses 12.4 and 12.5, to meet the cancellation deadline it is sufficient for a consumer to send their communication concerning the exercise of their right to cancel before the Cooling-off Period has expired.

12.8 We will send a consumer an acknowledgement of receipt of their notice to cancel by email or confirm if You do not have a right to cancel.

12.9 In the event the Hire Products have been delivered within the Cooling-off Period and then the consumer wishes to cancel the hire of the Hire Product before the end of the Hire Period or the consumer wishes to cancel the Order on the agreed delivery date the consumer will be able to cancel the Order and the Hire Products will be collected on the agreed date or not delivered in accordance with these Terms (as applicable).

12.10 We will reimburse a consumer without undue delay, and not later than 14 days after the day:

12.10.1 the relevant Hire Product is collected from the consumer where the Hire Products have been delivered; or

12.10.2 on which We are informed about the consumer's decision to cancel Our agreement.

Refund payments

12.11 Following cancellation, We will refund a consumer the price paid for the cancelled Order (or part of the Order cancelled), less:

12.11.1 any collection or return costs or charges (if any); and

12.11.2 if cancellation is made within the Hire Period a proportionate amount of the price based on the number of days for which You had possession of the Hire Products (ending on the time We are informed of Your decision to cancel).

12.12 Where a consumer cancels their entire Order prior to delivery, We will also refund the standard delivery charges paid (if any). Where a consumer cancels part of an Order, We may recalculate any applicable delivery charge and deduct this from the refund.

12.13 If You paid for Your Order using a credit/debit card, We will refund You on the credit/debit card used to pay for the Order; if You paid for Your Order using a gift card, We will issue a credit note for the amount of the refund. If You paid for Your Order using an online payment service (such as PayPal, Apple Pay or Google Pay), We will refund You on the account or using the online payment method You used to pay for the Order, unless We agree otherwise with You.

12.14 We reserve the right to make a deduction from the amount of any refund for loss in value of the Hire Products returned where the Hire Products show signs of unreasonable use; for these purposes, unreasonable use includes handling the Hire Products beyond what is necessary to establish the nature, characteristics and functioning of the Hire Products, in particular, if it goes beyond the sort of handling that might reasonably be allowed in a shop. Where You are in possession of the Hire Products, We may withhold any refund until We have collected the Hire Products.

YOUR CONSUMER RIGHTS ARE NOT AFFECTED

13 Liability

If You are acting as a consumer

13.1 If You are acting as a consumer (which for these purposes means anyone who acts outside the course of a business, trade or profession) in Your Ordering and/or hiring of Hire Products, to the extent not prohibited by law, We accept no liability for any:

13.1.1 loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of Our breach or if it was contemplated by You and Us at the time You and We entered into Our agreement);

13.1.2 loss which arises when We are not at fault or in breach of Our agreement; and

13.1.3 business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses).

13.2 If You are acting as a consumer, You may have certain legal rights regarding claims in respect of losses caused by Our negligence or failure to carry out Our obligations. Nothing in Our agreement is intended to limit Your legal rights as a consumer.

If You are acting as a business customer 

13.3 If You are acting in the course of a business, trade or profession in Your Ordering and/or hiring of Hire Products (a business customer), We shall have no liability to compensate You (whether in contract, tort (including negligence), breach of statutory duty or otherwise), other than any refund We make under Our agreement or otherwise at Our discretion.

13.4 Without prejudice to clause 13.3, if You are acting as a business customer in Your Ordering and/or hiring of Hire Products, We accept no liability (whether arising in contract, tort (including negligence), for breach of statutory duty or otherwise) for any of the following losses:

13.4.1 loss of profits, revenue, sales, income, or business;

13.4.2 loss of savings;

13.4.3 loss of use or production;

13.4.4 loss of goodwill;

13.4.5 business interruption;

13.4.6 subject to clause 10, remedial costs if the Hire Products are damaged or defective;

13.4.7 damage to property or possessions through use or misuse of the Hire Products;

13.4.8 loss caused by delay or other late performance; and

13.4.9 indirect or consequential losses.

13.5 If You are acting as a business customer in Your Ordering and/or hiring of Hire Products, You acknowledge and agree that all Our obligations to You are set out in Our agreement.

13.6 If You are acting as a business customer in Your Ordering and/or hiring of Hire Products, except as set out in Our agreement, all other terms, warranties, representations and conditions implied by statute, common law or otherwise (including fitness for purpose) are excluded to the fullest extent permitted by law.

13.7 Subject to clause 13.8, We will not be responsible to You or, if You are undertaking work for another person, to any other person, for the use or installation of any Hire Products by You (or on Your behalf). Accordingly, as a business customer, You hereby agree to hold Us harmless, and indemnify Us, against any liability associated with any claim or allegation that We are responsible for any failings in the installation or use of Hire Products that We supply.

Liability provisions which apply whether You act as a consumer or business customer

13.8 Nothing in Our agreement limits or excludes Our liability for fraud or fraudulent misrepresentation, death or personal injury caused by Our negligence or for any other liability which cannot be limited or excluded by law.

13.9 Our Website and other media may contain information and materials created and submitted by third parties, and, subject to clause 13.8, We exclude liability for all losses arising from any error, omission or inaccuracy in any such information and material.

14 Our rights to cancel

We may cancel Our agreement by notice in writing to You if You are in breach of Our agreement, You become unable to pay Your debts when they fall due or proceedings are or are reasonably likely to be commenced by or against You alleging bankruptcy or insolvency or an administrator, receiver or administrative receiver is appointed or is reasonably likely to be appointed over all or part of Your undertaking and assets. Upon cancellation, any money due to Us in respect of Our agreement which has been cancelled shall become immediately due and payable and We shall be under no further obligation to supply the Hire Products to You, provided that where You have paid for Hire Products in advance of Our cancellation of Our agreement, We shall cancel the supply of those Hire Products and refund You the price paid for those Hire Products.

15 Events beyond Our control

Save as may be set out in these Terms, We shall have no liability to You for any failure or delay in supply or delivery, nor if performance of any of Our obligations is prevented or restricted, nor for any damage or defect to Hire Products supplied or delivered under Our agreement, in each case that is caused by any event or circumstance beyond Our reasonable control (including, without limitation, the following to the extent these are outside Our reasonable control: accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition of restrictions on imports or exports).

16 Your information

16.1 In the course of Our dealings with You We will collect and process personal information about You, including to administer and process Your Order, and to provide the Hire Products. Further information on the manner in which We process personal information is set out in Our Privacy Policy, a copy of which is available on Our Website. 

16.2 Calls to Our contact centre may be monitored and/or recorded for quality control and training purposes.

17 Complaints

17.1 If You make a complaint, We will endeavour to keep You informed either by telephone or email at each stage of the complaints handling process and will endeavour to fully resolve Your complaint as soon as possible.

18 Contacting Us and You

18.1 If You have any questions, complaints or concerns with respect to Your Order or these Terms, please contact Us as follows:

18.1.1 by telephone: on 03330 112 112 (lines are open 24/7 subject to excluding bank holidays in England and Wales);

18.1.2 by email at: online@screwfix.com; or

18.1.3 by post at: Screwfix Direct Limited, Trade House, Mead Avenue, Houndstone Business Park, Yeovil, BA22 8RT.

18.2 Any formal legal notices should be sent marked for the attention of the Company Secretary of Screwfix Direct Limited.

18.3 If We have to contact You or give You notice in writing, We will do so by email or by hand or by pre-paid post to the address You provide to Us in Your Order or We otherwise hold for You.

19 Governing law and venue for disputes

19.1 Subject to clause 19.2, You and We agree that Our agreement is governed by the law of England and Wales and that any dispute between You and Us arising out of or in connection with Our agreement (including non- contractual disputes or claims) will only be dealt with by the courts of England and Wales.

19.2 Regardless of clause 19.1, You and We agree that if You are a consumer (as defined in clause 13.1) resident in a part of the United Kingdom other than England and Wales, the law of that part of the United Kingdom will apply to Our agreement and any dispute between You and Us arising out of or in connection with Our agreement (including non-contractual disputes or claims) will be dealt with by the courts located there, provided that, where We are allowed to do so by law, We may bring a claim against You in the courts of England and Wales.

20 Other important terms

21.1 If any provision of Our agreement (including any provision in which We exclude or limit Our liability to You) is found to be invalid or unenforceable in whole or in part, the validity of the other provisions of Our agreement and the remainder of the provision in question shall not be affected.

21.2 No person other than You and Us shall have any rights to enforce Our agreement, whether under the Contracts (Rights of Third Parties Act) 1999 (if based in England and Wales) or otherwise.

21.3 If We fail to insist that You perform any of Your obligations under Our agreement, or if We do not enforce Our rights against You, or if We delay in doing so, that will not mean that We have waived Our rights against You and will not mean that You do not have to comply with those obligations. If We do waive a default by You, We will only do so in writing, and that will not mean that We will automatically waive any later default by You.

21.4 You may not assign or transfer Your rights or obligations under Our agreement, unless We agree in writing.

21.5 Before working with electricity, gas or water You should always consult an appropriate professional electrician or plumber with appropriate qualifications and accreditations (for example, Gas Safe or registered Gas Installer registered). Always read and follow any relevant manuals and safety instructions. When working with electricity always turn off the mains.

21.6 Asbestos may be found in some older properties. If You have any concerns about the presence of asbestos You should seek advice from a licensed asbestos company.

21.7 In connection with building work, We cannot advise on planning permission or building regulation issues. You are responsible for obtaining all necessary planning permission and local authority consents and permissions (and all other relevant consents and permissions) for any work to be carried out and allowing Us or Our agent to inspect these prior to the commencement of work.

21.8 We may update, vary and amend these Terms from time to time without prior notice. Each time You Order or otherwise hire a Hire Product from Us, the Terms in force at that time will apply (as set out on Our Website or available in store). Please check in store or on Our Website to ensure that You understand which Terms apply.

These Terms were last updated on 27 January 2026.