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Sprint Frequently Asked Questions
Screwfix Sprint is our delivery service where we deliver to home or site in as little as 20 minutes which is exclusively available on our app.
To check if you’re in a Sprint area, turn on your location services - found in the ‘more’ menu in the bottom right corner of our app, select your delivery address, add the products to your basket, and check out.
Sprint delivery costs £4.99 per order.
There is no minimum spend to use the service.
The easiest way to see if Sprint is available in your area is to open our app. If it’s available, you’ll see the option for Sprint at the top of the home screen. For a full list of stores offering the service please see the list, here.
We have partnered with Gophr, who will collect your order from store and will aim to deliver in as little as 20 Minutes
The great news is you don’t need to sign up. To use Sprint, simply go onto our app and if it is available in your area you’ll see the option for it at the top of the app home screen when you’re logged in. All you need to do is select this and you’ll be guided through the order process.
Yes, the great thing about Sprint is that you can track your order every step of the way! When your order is on its way to you, you'll receive an SMS live tracking link from our trusted delivery partner, Gophr.
Yes, sadly there are. Your total order cannot exceed 100kg in weight, and the maximum order dimensions are 90cm x 60cm x 60cm. This is for transporting reasons so we can deliver to home or site in as little as 20 minutes. Full product details can be found on the product pages on our app.
Of course! We hope you never need to return anything, but should you need to, we aim to make it as easy as possible with our 30-day money back guarantee. Simply take your unwanted or faulty item(s) to your nearest Screwfix store where you will be offered a refund or exchange.
Unfortunately, if you are not available to receive your order, then we will be unable to deliver. When placing a Sprint order, please ensure you choose the address that you will be in for at least 60 minutes to ensure we can get your goods to you.
For further support please call us on 03330 112 112.
You will only be able to order items which are in stock at your nearest store. If the item you require is out of stock, you will have to check on the app to find a store with stock available.
Whilst we hope your order doesn’t arrive late, we appreciate sometimes things can go wrong. If your order is late, please call us on 03330 112 112.
If items are missing or damaged from your order, please call us on 03330 112 112. We are always happy to help in providing you with an alternative or replacement.
If your order arrives damaged, please call us on 03330 112 112.
No, unfortunately once your order has been placed you will be unable to make any changes. Please visit your local store or call us on 03330 112 112 so we can help with amending or cancelling your order.
If you have any problems with your order, please call us on 03330 112 112.
Need Help?
If you have any problems with your order, please call us on 03330 112 112.
*Terms & Conditions
For more information on our promotional T&Cs, please click here.