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Providing great service to our customers is important to us and we aim to make things as easy as possible, if you have a query or need some help, please see our FAQs sections below as this is the fastest way for you to access the information you require.

Did you know, you can manage all of the below yourself? Simply click on the ‘More’ section on the app where you will find your ‘Account Details & Preferences’ or online click on ‘Your Account’ at the top of the homepage and sign in:

  • Print your invoices.
  • Update your personal details & marketing preferences.
  • View your order history.

The quickest way to shop with us is using our Click & Collect service, simply order on the app or online. For quicker collection, check-in on the app when you arrive at the store and we’ll get your order ready. You can also use the in-store check-in screens or speak with one of our colleagues who can help.


Refunds and Exchanges

The fastest way to return your product for a refund or exchange is by visiting one of our stores.


Delivery update

Tracking information for home/site deliveries can be located via the link in your despatch email. Further information on how to do this can be found in the FAQs below.