My Account - FAQs
Find out all about your account facility, which is available to all customers who shop with us online, by telephone and in-store, including how to register, get a new password, change your personal details, manage your marketing preferences and request an invoice.
From the ‘Sign in’ page click the ‘forgot your password’ link.
We will send you a code to verify the e-mail address that’s linked to your account. This code will be valid for 10 minutes. When the correct code has been entered, you’ll be able to set a new password. Don’t worry if the code expires, you can request another one to be able to save a new password.
You can search your inbox for previous e-mails from Screwfix. If you’ve never shopped with us before you can create an account in a few minutes.
If you’ve shopped with us online before, try signing in with the e-mail and password you registered with. If this doesn’t work, please reset your password.
If you’ve not shopped online with us (even if you have shopped in store or over the phone before), you’ll need to register your e-mail address to set up a new account.
Screwfix offers an account facility to all its customers. This can be used online, by telephone and in-store. There are many benefits to this facility: your order history is all in one place, you can request copy invoices, easily report any returns or issues and also manage your personal information and marketing preferences.
To shop online (even if you have shopped in-store or over the phone before) you will need to register your email address and set up an account, you will also need to register your personal information and set up an account when placing orders by telephone.
To shop with us in-store, it is not always necessary to provide your personal details. If you do not wish to provide your details, please advise the member of the staff at the time of placing your order.
However, please note that orders placed in-store requiring delivery to home or delivery to store, will require you to provide your personal information and set up an account.
Please see our Privacy Policy for further information.
All accounts are registered to one individual and their own personal information only, therefore it is not possible for multiple customers to use one individual account. Each customer must register for an account using their own details.
Address
Go to your Address Book to add or amend your saved addresses.
Card details
Go to the Payment Cards section of your account to remove or amend card details.
To add a card, if you are placing an order, you can use your card details at the checkout and you have the option to save the card details so that they can be used at future orders.
Name, email, telephone numbers, profession
Go to the Personal Details section of your account to update your details.
Go to your Personal Details to change your marketing preferences. At the bottom of this page you can either opt in or opt out of our four marketing channels. If you do not have an online account, your preferences can be updated easily by contacting us by telephone, email, by post or in-store.
Screwfix uses cookies on its website and some cookies are necessary in order for our website to work properly. You can change your cookie settings at any time, by visiting Cookie Preferences at the bottom of each page.
To delete your account please complete this form where a member of the team will be happy to help.
The quickest way to obtain a copy of your invoice is via your online account. Go to your Order History and select the order you need. Click View Order Details and then click Email Invoice at the bottom of the page. If you encounter any issues or do not have an online account, your request can be dealt with by telephone, email or by post. We only keep copies of invoices for 18 months, after this time invoices are archived and can only be retrieved with the Order Reference. We would advise that check your emails for any despatch emails which would’ve had the invoice attached.
Security measures are in place to protect our customers and ensure your accounts are watertight.
We implement a login attempt limit to prevent cyber criminals trying to log in by guessing passwords too many times.
- Refreshing your login page or multiple attempts to log in in a short space of time could trigger these measures and temporarily prevent you from making further attempts.
- The use of VPNs may also trigger some of our security measures and cause access to your account to be temporarily restricted.
If you’re experiencing problems logging in, please make sure your device is up to date and has the latest security updates/patches.
Were we able to answer your question? If not please Contact Us.