Sorry to hear that you are having issues with your CT50+Xtra pump. In order to know if the pump is still within warranty we would need the serial number of the pump. This is located on the top of the electrical box beside the barcode starting S/N CT50+X followed by 4-5 numbers. There is also a WED date. This is the warranty expiry date. If you purchased the pump January 2019 on wards it comes with a 3 year warranty if it was prior to this it will come with a 2 year warranty. Please do call out technical team if you required further technical help on 0191 516 2002 option 2
Answered by: Julie - Salamander
Date published: 2021-01-04