Screwfix Gift Card - FAQs

Find out more about our Screwfix Gift Cards, including how to purchase, where you can use your Gift Card and what to do if you have a problem.

  • Where can I buy a Gift Card?

    You can buy Gift Cards online, in our stores, or via our Contact Centre.

  • Why can’t I order a Gift Card with other products?

    Our Gift Cards and eGift Cards online orders are managed by Voucher Express on behalf of Screwfix. Voucher Express is a different website and does not link to your Screwfix online basket.

  • Can I use my gift card to order online?

    Currently you can only redeem gift cards in our stores. We do not accept gift cards as a payment method on our website or via our Contact Centre.

  • What happens if my order value is more, or less than the value on the gift card?

    If you are buying items that cost less than the value on the gift card, the remaining balance will stay on the card for 5 years. You can see your remaining balance on your receipt. If you are buying items that cost more than the gift card value, you can use Gift Card as part of your payment and pay the outstanding value via the usual payment methods accepted in store.

  • Can I place an order to be delivered to someone else?

    Yes, if you would like to buy a Gift Card and send directly to someone else please Click Here. You can also send an e-Gift Card via email. To send an e-Gift Card please Click Here.

  • I have an issue with a Gift Card I bought in-store or through the Contact Centre, who do I contact?

    If you have an issue with a Gift Card purchased in a Screwfix store or through the Screwfix Contact Centre, please contact us. Please make sure that you have your gift card details to hand.

  • I have an issue with a Gift Card I ordered online who do I contact?

    If you have an issue with a Gift Card bought online, please follow our instructions here. Please make sure you have your order number ready. Your order number can be found on your order confirmation email.

  • How long will my gift card be valid for?

    Gift Cards will expire after 5 years of consecutive non-use. Any remaining balance will be deleted. A top up, purchase or balance enquiry is considered the use of a Gift Card. Additionally, if a Gift Card balance reaches zero pounds, it will be deactivated after 1 year of non-use.

  • Can I return my gift card?

    Gift cards cannot be returned or exchanged for cash or credit.

  • What happens if my gift card is lost, damaged or stolen?

    Please treat your gift card like cash, Screwfix will not replace lost, damaged or stolen Gift cards.

Were we able to answer your question? If not please Contact Us.