It looks like my wifi is 5GHz rather than 2.4GHz. Could this product improve the wifi in dead spots on a 5GHz connection?
Hi GLMT,
2.4GHz is the base, original frequency for Wi-Fi signals, which all routers should be able to broadcast on for compatibility with legacy products (it also has better range overall than 5GHz) although some may be factory set with the 2.4GHz signal turned down or off completely, but this should be adjustable within the router control interface (supplied instructions should tell you how to access this).
You should have two possible solutions to choose between once in the control system, either splitting the two frequencies into separate signals or temporarily disabling the 5GHz signal whilst you connect the extender socket to the clean 2.4GHz transmission.
Answered by: Nexus Technical Team
Date published: 2021-01-08