Payment - FAQs

We have security measures in place to protect you and ensure that we give orders to the right person.

When collecting an order in store, placed online or by phone, the account holder will be required to collect the order in person and bring ID. You may also be required to complete a free of charge Chip and PIN check, if you paid by card, so please bring the physical card.

Currently, you can only redeem gift cards in our stores. We do not accept gift cards as a payment method on our website or via our Contact Centre.

Currently, it is not possible to redeem Screwfix credit online. You can redeem credit at any of our Screwfix Stores nationwide, or by calling our Contact Centre.

Screwfix offers a Trade Account credit facility via Trade UK* which is designed for businesses of all sizes. Whether you're a tradesperson, plc, school, government body or charity, we can help to manage your business.

• Easy and free to set up
• No cash handling
• Planning made easy
• No up front payments
• Payment by end of month following invoice
• Regular invoicing
• Dedicated accounts representative

Set up your account

*Only available to UK customers.

There could be a number of reasons for this. Firstly, please take a screenshot of the error message you are seeing in case this is needed.

Please check the details you are entering for payment, for example in your name, please make sure that there are no spaces before or after or unusual characters included. If you still cannot resolve the problem, please contact us.

We have a facility at the top of every page that allows to switch between Inc.VAT and ex.VAT pricing.

Screwfix is unable to remove VAT at the point of purchase. Once your order has been placed, please forward a copy of your invoice and any VAT exemption documentation to our Finance Team at our registered address below:

Finance Department
Screwfix Direct Limited
Trade House
Mead Avenue
Yeovil
Somerset
BA22 8RT