Though we hope that you will never need to return anything, should you need to do so, we aim to make it as quick and easy as possible to exchange or refund your purchase. This page tells you all you need to know, please note your statutory rights are not affected by this guidance
Please note some items are excluded from our returns policy or are not suitable to return to store and we know it’s not always possible to get to a store – see below for more details:
If an item is faulty and you purchased it more than 30 days ago, it is our aim to get the problem put right as quickly as possible. Depending on the circumstances, you will be entitled to either a repair or replacement, or we may offer a refund or price reduction.
For power tools, we have teamed up with our leading power tool suppliers to offer a free, fast and reliable repair service. This service is available via our stores and through Customer Services. Your faulty power tool will be repaired and returned to you ready to use. Using this service can often be the fastest way to get any problem put right. The service is available for power tools from the following manufacturers:
Remember your must register your extended power tool warranty online within 28 days of purchase. Visit Warranty page for more details.
Currently, we do not directly supply spare parts for all products that we sell. Therefore, if you have installed your products, discovered or encountered a fault and are not easily able to remove or return them, our standard returns procedure might not be the best solution for you. To discuss the options that might be available, please Contact Us. If you have bought a product for personal (and not business) use, and it turns out to be faulty, your statutory rights will not be affected and we will refund, repair or replace the product in line with the Consumer Rights Act 2015.
You are able to return an item if it's not faulty, provided it is within 30 days of purchase and as long as the items are returned unused and in a saleable condition complete with their original packaging and any promotional items associated to the purchase. Certain items are excluded from our ‘unwanted’ items return policy, these are marked as such online and in the catalogue.
Yes, unless the item has been delivered direct from our supplier (see below). Whether you bought the item in another Screwfix Store or you ordered online or over the phone and had it delivered, you can take it back to any of our stores - this is the quickest way to process your return. Please provide the original order reference when returning the item.
If your product came direct from one of our suppliers, we will need to organise your return with them. Please Contact Us so we can arrange for our supplier to get in touch with you to work out the best course of action to take.
Please note, currently we cannot accept return of these items to our Stores.
If there is not a Screwfix Store near you or you are unable to return a particular item to a store, you can return it from any post office.
You will need to complete the Returns Form and print off a returns label. In some instances we can arrange a carrier pick up service, however, depending on the circumstances, this may incur a charge (max of £20).
Please note certain items cannot be returned via the post office, this includes items:
Please Contact Us for further advice.
If an item becomes faulty within 30 days from the date of purchase, then you will be able to reject the goods and receive a full refund or a replacement.
If it is possible to do so, please return items to a Screwfix Store with all their components and include any promotional extras that came with them. Please remember to drain any fuel or oil from mechanical products before returning them. If you cannot return the item to a store, see above on how to return by post.
If the items are installed and you are not able to remove and return them, please Contact Us to arrange an alternative solution.
Certain items are marked in the catalogue or on the website as being excluded from the 30-day unwanted items return policy. This includes goods that are cut, mixed or made to your requirements, as well as used macerators, toilets and water pumps.
We cannot accept the return of unwanted boilers, boiler parts or boiler spares where the product box/packaging has been opened.
The quickest and easiest way is to take the product into your nearest Screwfix Store where the team will arrange a refund. Alternatively, we can also arrange an exchange, replacement product or a gift card.
Refunds to card can take 3-5 working days, refunds to PayPal can take 5-10 working days. If you have not received your refund within this time, please Contact Us.
You will need to contact the manufacturer directly in the first instance for assistance. The guarantee information should have been provided with the product at the point of purchase. However, if you require assistance with locating the manufacturer or their contact details, please Contact Us.
By law we have to provide you with this Cancellation Form. However, you do not have to use it and you may find one of the above methods of cancellation/return more convenient.
Were we able to answer your question? If not please Contact Us.