Questions & Answers

Questions & Answers

Got a question about our products?

We can help find an answer...

  • Screwfix customers
  • Screwfix suppliers
  • Screwfix support

Here's How it Works...

ClickClick the Ask a Question button

Find stores

Find the product that you wish to ask a question for, click on the relevant button.

WriteFill in the form with your question

Write your question or answer.

SubmitSubmit your question for review

Once you are happy with your question or answer, click submit!

Frequently Asked Questions

  • How long will I have to wait to see my Question or Answer Published?

    As long as you supply a question or answer which is appropriate & meets our criteria, it should be published & live on our site within 24 hours of you submitting your entry.

  • Why hasn't my Question or Answer been published?

    All Questions and Answers are moderated for irrelevant or inappropriate content before they are published on our site, therefore some Questions and Answers will not be shown. For a successful entry they must be about the product. Any customer service related enquiries such as late delivery or faulty products should be directed to our award winning customer services team. Questions and Answers including profanities, competitor's names, personal details or pricing/promotional information will not be used.

  • Who will be able to read my Question or Answer?

    Anyone who enters our website and visits the appropriate product page will be able to read your Question or Answer. Questions can be answered by Screwfix Customers, Screwfix Suppliers and the Screwfix Support Team.

  • What if my Question is about delivery or another customer service enquiry?

    If you have a customer service enquiry such as delivery you can contact our award winning customer service team who will be able to help with any query or complaint by phoning 03330 112 112 (mobile friendly) or email us at