Rate & Review - FAQs

Find out more about our rate and review service, including our weekly prize draw, when your review will show and our trade rated products.

  • What is Rate and Review and how do I enter the prize draw?

    Your feedback is important to us and other Screwfix customers. So, when you purchase from Screwfix, we give you the opportunity to leave a review of your own. Plus, when you leave a review, you will be automatically entered into our weekly prize draw to win £100 worth of Screwfix vouchers. The more reviews you write, the more chances you have to win. See How To Leave A Review for more information.

  • How long will I have to wait to see my review published?

    All reviews are authenticated by an independent product review service called Bazaarvoice, this process can take up to 3 working days.

  • Why hasn't my review been published?

    If your review is not relevant to the product or contains personal information, company names or pricing information, it will not be published. If your review cannot be published for one of the above reasons, an email should be received to advise you of this.

  • How many reviews can I write?

    You can review as many products as you like, but you can only write one review per product.

  • What are Trade Rated products?

    To make sure you can buy with complete confidence, we're also sharing our customer reviews with you by highlighting products that people have tried and rated 4 stars or above. When you choose a Trade Rated item, you'll receive a quality item that has been rated highly by our customers. To qualify to be displayed as Trade Rated, an item must have a minimum of 2 customer reviews of 4 or more Stars out of 5. At least one of those reviews must have been left by a trade customer and the product's overall rating must be 4 Stars or above.

  • How do Trade Rated reviews work when a product is available in different sizes or colours?

    Please note where a Trade Rated product is available in different sizes or colours, we aggregate all the reviews for those items, so not all sizes and colours will necessarily have received the minimum number of reviews and star ratings.

  • Who will be able to read my review?

    Anyone who visits the appropriate product page will be able to read your review. We also feature some ratings and reviews in other promotional activity, so keep an eye out as we may be quoting you.

Were we able to answer your question? If not please Contact Us.

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