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My Account - FAQs

In My Account section, you can view your order history and saved lists. You can also manage your personal details, payment cards and marketing preferences.

  • What does it mean to sign in / save my details?

    Signing in to your account will make your checkout process quicker and easier.

    You can view your order history and request a copy of your invoice. You can also manage your personal details, delivery addresses and payment cards, as well as change your password and marketing preferences.

  • Why can't I sign in?

    If you’ve shopped with us online before, try signing in with the email and password you registered with.

    If you can’t sign in, please Reset your password

    If you've not shopped online with us (even if you have shopped in store or over the phone before), you'll need to Register your email address and set up an account.

  • I've forgotten my password, what do I do?

  • How do I add or amend my online payment card details?

    Go to the Payment Cards section of your account to add, remove or amend card details.

    Alternatively, if you are placing an order, you can use your new card details at the checkout and you have the option to save the card details so that they can be used at future orders.

  • How do I choose/amend what Screwfix send me?

    Go to your Personal Details to change your marketing preferences. At the bottom of this page you can either opt in or opt out of our four marketing channels. When signed in, you can sign up to receive the latest discounts, offers and sale previews from Screwfix and its group companies.

  • How do I add/amend my saved addresses?

    Go to your Address Book to add or amend your saved addresses.

  • How can I get a copy of my invoice?

    Go to your Order History and select the order you need. Click View Order Details and then click Email Invoice at the bottom of the page.

  • Do I have to be a tradesperson to shop with Screwfix?

    Anyone can shop with us! We do offer specialist services to the trade (See ElectricFix and PlumbFix for more details), but you don't need to be a tradesperson to shop with us.

Were we able to answer your question? If not please Contact Us.