Help & Contact

FAQ's

Providing great service to our customers is important to us and we aim to make things as easy as possible so, if you have a query or need help with an issue, please see our helpful FAQ's sections below as this is the fastest way for you to access the information you require.

Did you know you can manage all of the below yourself, simply click on ‘your account’ at the top of the homepage and sign in:

  • Print your invoices
  • Update your personal details
  • View your order history
  • Update marketing preferences

Refund/Exchanges

  • The fastest way to return your product for a refund or exchange is by visiting one of our  stores

Delivery Update

  • We are currently delivering all orders within 24-48 hours. We apologise for any inconvenience caused and to assist, we would advise the following:
  • Tracking information for home/to site deliveries can be located via the link to the Parcelforce website, the link can be found in your despatch email. Further information on how to do this can be found in the FAQ below.
  • For our latest delivery information please visit our delivery updates section

Further information on how to do this can be found in the FAQ below.

Telephone

Service Update: Our UK based Contact Centre is now open, you can reach us on 03330 112 112. Please be aware that due to a high demand of enquiries we are busier than normal, to try and avoid our peak period call pre 10am and after 4pm, please check our FAQ’s above for more information. We thank you for your patience at this time.

Stores

Service Update: Our stores will be open from 7am-8pm Mon-Fri, 7am-6pm Sat and 9am-4pm Sun (NI 1-6pm). *Local restrictions apply

Please see our Service Update for further details.

Contact Us

At Screwfix, we take customer service very seriously, it’s at the heart of what we do. Whilst we hope you never experience a problem with our products or service, we appreciate that occasionally things go wrong.

If you have a general enquiry that you haven’t been able to resolve using the FAQs section above or you simply want to let us know about your experience, good or bad, choose the type of enquiry from the drop down below providing us with as much information as possible.

The fastest way to return your product for a refund or exchange is by visiting one of our stores

Don’t forget you can manage your account by visiting Your Account above.



Still not heard from us? Let us know! (Escalating your enquiry)

If you have already contacted our teams with your enquiry and it has not been resolved to your satisfaction our Director of Customer Service will step in.

Please provide all the information about your enquiry along with your order reference, customer number if known, and any other previous emails you have with our teams. This will enable Mary and her team to investigate and respond. We endeavour to get back to you within 1 working day.

Or write to Mary at:

Customer Resolution Team
Screwfix Direct Limited
Trade House
Mead Avenue
Yeovil
Somerset
BA22 8RT