Browse Help

Help & Contact

FAQ's

Providing great service to our customers is important to us and we aim to make things as easy as possible so, if you have a query or need help with an issue, please see our helpful FAQ's sections below as this is the fastest way for you to access the information you require.

Did you know you can manage all of the below yourself, simply click on ‘your account’ at the top of the homepage and sign in:

Print your invoices
Update your personal details
View your order history
Update marketing preferences

Refund/Exchanges

The fastest way to return your product for a refund or exchange is by visiting one of our stores

Delivery Update

We offer a delivery service direct to store, site or home. Order before 6pm for Next Day Delivery*

* Orders placed before 6pm Monday to Friday will be delivered next day. Orders placed after 6pm Friday and before 10am Sunday will be delivered on the Monday. Any orders placed after these cut off times will be delivered the following working day
Tracking information for home/to site deliveries can be located via the link to the Parcelforce website, the link can be found in your despatch email. Further information on how to do this can be found in the FAQ below.
For our latest delivery information please visit our delivery updates section

Further information on how to do this can be found in the FAQ below.

Returns & Refunds

Find out about our returns policy, manufacturer’s warranty and how long your refund will take.

Your Order

Find out about promotional codes, order confirmations and out of stock items.

Click & Collect

Find out about our click and collect service, collection times and what to bring with you.

Your Account

Find out about registering with us, changing your details and requesting invoices.

Supplier Helplines

A list of our suppliers contact information.

Delivery

Find out about our delivery services, how to track your order, and what to do if a problem arises.

Q&A

Find out about our Q&A service, what it provides and when your question will appear.

Screwfix Card

Find out about our Screwfix card, including its benefits, and how to obtain a card.

Rate & Review

Find out about our rate and review service, our weekly prize draw, and when your review will show.

Payment

Find out about payment methods, business credit facility and payment issues.

Screwfix App

Find out about our Screwfix App, the benefits and how you can get messages and add items.

Screwfix Gift Card

Find out about our Gift Cards, how to purchase, redemption and what to do if you have a problem.

Screwfix Sprint

Find out about our new 60 minute delivery service, participating stores, FAQs and more information.

Telephone

Service Update: Our UK based Contact Centre is now open, you can reach us on 03330 112 112. Please be aware that due to a high demand of enquiries we are busier than normal, to try and avoid our peak period call pre 10am and after 4pm, please check our FAQ’s above for more information. We thank you for your patience at this time.

Stores

Service Update: Our stores will be open from 7am-8pm Mon-Fri, 7am-6pm Sat and 9am-4pm Sun (NI 1-6pm). *Local restrictions apply

Please see our Service Update for further details.

Contact Us

At Screwfix, we take customer service very seriously, it’s at the heart of what we do. Whilst we hope you never experience a problem with our products or service, we appreciate that occasionally things go wrong.

If you have a general enquiry that you haven’t been able to resolve using the FAQs section above or you simply want to let us know about your experience, good or bad, choose the type of enquiry from the drop down below providing us with as much information as possible.

The fastest way to return your product for a refund or exchange is by visiting one of our stores

Don’t forget you can manage your account by visiting Your Account above.

Choose Your Enquiry Type

Still not heard from us? Let us know! (Escalating your enquiry)

If you have already contacted our teams with your enquiry and it has not been resolved to your satisfaction our Director of Customer Service will step in.

Please provide all the information about your enquiry along with your order reference, customer number if known, and any other previous emails you have with our teams. This will enable our team to investigate and respond. We endeavour to get back to you within 1 working day.

Or write to the team at:

Customer Resolutions
Screwfix Direct Limited
Trade House
Mead Avenue
Yeovil
Somerset
BA22 8RT