Stores open as normal - Delivery 24-48 hours

Help & Contact

Here When You Need Us

Providing great service to our customers is important to us and we aim to make things as easy as possible so, if you have a query or need help with an issue, please see our helpful Frequently Asked Questions section below.

Contact Us (General Enquiries)

Select this option if you have a general query that we haven’t been able to resolve using the FAQ section above. Please supply as much information as possible to help us help you.

General Feedback

Select this option to give us feedback about our products, services, stores, website, Contact Centre or anything else but do not necessarily need a response from us.

Need to let us know your experience wasn’t as expected?

At Screwfix, we take customer service very seriously; it’s at the heart of what we do. Whilst we hope you never experience a problem with our products or service, we appreciate that occasionally things can go wrong.

In the first instance please contact us as soon as possible using the link below, making sure to include as much information as possible regarding the problem.


Service Update:UK based Contact Centre is now open, you can reach us on 03330 112 112. Please be aware that due to a high demand of enquiries we are busier than normal, to try and avoid our peak period call pre 10am and after 4pm, please check our FAQ’s above for more information. We thank you for your patience at this time.


Service Update: Our stores will be open from 7am-8pm Mon-Fri, 7am-6pm Sat and 9am-4pm Sun (NI 1-6pm). *Local restrictions apply

Please use Click & Collect for safe contactless pick up at store.

Please see our Service Update for further details.

Still not fixed? Let us know! (Escalating your complaint)

If you have already contacted our teams with your enquiry and it has not been resolved to your satisfaction our Director of Customer Service and Complaints will step in.

Please provide all the information about your complaint along with your order reference and customer number, if known, to enable Mary and her team to investigate and respond. We endeavour to get back to you within 2 working days.

Contact Mary

Or write to Mary at:

Complaints Resolution Team
Screwfix Direct Limited
Trade House
Mead Avenue
BA22 8RT