Still not fixed? Let us know! (Escalating your complaint)
If you have already contacted our teams with your enquiry and it has not been resolved to your satisfaction our Director of Customer Service and Complaints will step in.
Please provide all the information about your complaint along with your order reference and customer number, if known, to enable Mary and her team to investigate and respond. We endeavour to get back to you within 2 working days.
Or write to Mary at:
Complaints Resolution Team
Screwfix Direct Limited