At Screwfix, we take customer service very seriously, it’s at the heart of what we do. Whilst we hope you never experience a problem with our products or service, we appreciate that occasionally things go wrong.
If you have a general enquiry that you haven’t been able to resolve using the FAQs section above or you simply want to let us know about your experience, good or bad, choose the type of enquiry from the drop down below providing us with as much information as possible.
Please note: If your enquiry is related to a delayed delivery, please be aware that due to increased demand for our home/site delivery and delivery to store service, your order may take longer than expected to reach you. We are currently delivering all orders within 24-48 hours. We apologise for any inconvenience caused and to assist, we would advise the following:
- Tracking information for home/to site deliveries can be located via the link to the Parcelforce website, the link can be found in your despatch email
- For deliveries to store, we’ll send an SMS when your order is ready to collect, to avoid an unnecessary journey we advise not to travel to store before receiving the ‘Collection Ready SMS’
If you need to return a product for refund, our stores are processing these as normal, if you’re unable to get to one of our 700 stores you can request a refund using the option in the contact forms below. Please note, any requests for refunds using the below option will take approximately 5 days upon receipt of the request to be processed.
Don’t forget you can manage your account by visiting Your Account above.