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Home > Help > EU Terms & Conditions

European Terms & Conditions

1. Our Contract

1.1 These Terms and Conditions govern the supply of goods sold by Screwfix Direct Ltd (Company No. 3006378, VAT No. 232 5555 75) of Trade House, Mead Avenue, Houndstone Business Park, Yeovil, BA22 8RT ("we" and "us") to the customer ("you") and constitute the entire and only agreement between us in relation thereto.

1.2 Our European delivery services are provided by a delivery company called Royal Mail Group Limited (Company No. 4138203) of 100 Victoria Embankment, London, EC4Y 0HQ ("Parcelforce") These Terms and Conditions also govern the separate contract between them and you for the European delivery of the goods and these Terms and Conditions (together with Parcelforce's Standard Terms of Carriage, available at www.parcelforce.com/help-information/terms-and-conditions/conditions-carriage) constitute the entire and only agreement between you and Parcelforce in relation thereto.

1.3 By accepting these Terms and Conditions and selecting European delivery for your purchase, you are instructing Screwfix Direct Limited to act as your agent to instruct Parcelforce to deliver the relevant goods on your behalf for the delivery charge shown. This delivery charge (if any) may incorporate a handling fee for related fulfilment costs incurred by us - this fee may vary from time to time.

1.4 All orders placed by you are on the basis of these Terms and Conditions and are subject to acceptance by us by delivery of the goods to you at which point a legally binding contract is constituted between us. The processing of your payment and acknowledgment of your order does not constitute legal acceptance of your order.

2. Orders for delivery outside the United Kingdom

2.1 If you choose to access this website and purchase goods from this website from outside the United Kingdom, you are responsible for complying with local laws, if and to the extent that they are applicable.

2.2 If you chose to purchase goods from our website for delivery outside of the United Kingdom, you acknowledge and agree that we are selling United Kingdom specification goods and products, designed for use in the United Kingdom market.

2.3 We do not represent or warrant that any product is appropriate for use in locations outside of the United Kingdom, or that it complies with any laws, regulations or other standards applicable outside the UK. Any use you make outside of the United Kingdom of products purchased through this website is therefore entirely at your own risk.

2.4 All goods are sold in accordance with the manufacturer's specifications for United Kingdom goods and are subject to any qualifications, representations or instructions contained in the documentation associated with the goods.

2.5 Cross-border deliveries may be subject to opening and inspection by customs authorities.

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3. Ordering

3.1 Unless ordering by 'Click & Collect' (which is subject to the terms of clause 13 below), you may place an order to purchase a product advertised for sale on this website by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the "Submit Order" button on the checkout page.

3.2 All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

3.3 If your order includes products which are not available from stock, we will attempt to contact you by using the details you have provided to us to ask you how you wish to proceed. You will have the option either to wait until the products are available from stock, or you can cancel your order.

3.4 After submitting an order to us, you will be sent an order acknowledgement email setting out your order reference and details of the products you have ordered. Please note, this email is an acknowledgement only, and is not an acceptance of your order.

3.5 Acceptance of your order and the formation of a contract between us will take place when we send you an email confirming that the goods you have ordered are being despatched to Parcelforce, unless we have notified you that we do not accept your order or you have already cancelled it in accordance with the provisions of clause 7 below.

3.6 The formation of a contract between you and Parcelforce will take place when the goods that you have ordered are despatched to Parcelforce by us, unless Parcelforce has notified you that they do not accept your order or you have already cancelled it in accordance with the provisions of clause 7 below.

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4. Price & Payment

4.1 The price payable for the goods you order is as set out on our website at the time you place your order.

4.2 We reserve the right to update prices on the website from time to time. We also reserve the right to change the price of commodity goods, such as copper, at any time due to market conditions, but we will confirm the prevailing price with you before accepting your order.

4.3 The price payable for the goods includes VAT at the current prevailing UK rate. We cannot refund any VAT charges.

4.4 Delivery charges where payable will be added to the total amount due once you have selected the Parcelforce delivery service as set out in Delivery Information. If you order over a certain amount, the delivery charges will be shown on your invoice as reduced to zero as in certain cases we will pay the delivery charge to Parcelforce on your behalf. In other cases we may make a contribution towards the cost of delivery charges on your behalf. In all cases, you will continue to contract with Parcelforce for the delivery services and all other conditions continue to apply.

4.5 We are not obliged to accept your order for any goods and may decline your order or limit the quantity of goods you have ordered. Parcelforce is not obliged to accept your request for delivery services.

4.6 Occasionally an error may occur and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price.

4.7 We must receive payment for the whole of the price of the goods you order, and any applicable charges for delivery, before your order can be processed unless we have agreed otherwise in advance in writing. Payment must be made by one of the methods set out on the 'Payment Options' page of our website, (although for certain age-restricted products only a credit card may be used). By using a credit/debit card to pay for your order, you confirm that the card being used is yours.

4.8 All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order, we will not be obliged to inform you of the reason for the refusal, and we will not be liable for the item not being made available. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

4.9 If your credit/debit card or account is not denominated in GB pounds sterling, the final price charged to your credit / debit card or account will be in the currency of your card or account and may include currency conversion charges. Such final price is calculated and charged by your card issuer or bank, and therefore we shall not be responsible for any cost expense charge or other liability incurred or suffered by you as a result of your card issuer or bank charging you in a currency other than GB pounds sterling.

4.10 You may not withhold payment of any invoice or other amount due to us by reason of any right of set off or counterclaim, which you may have, or allege to have.

4.11 We shall be entitled at all times to set off any debt or claim which we may have against you against any sums due from you to us.

4.12 The format of our invoice and statements to you will solely be dictated by us and we will not enter into any variation of our format unless any proposed variations are requested in writing at least six months in advance and unless expressly agreed by us.

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5. Delivery & Title

5.1 Unless you order and collect the goods from one of our trade counters, we will make them available to Parcelforce for collection at our UK premises, and Parcelforce will deliver them in accordance with your order usually within the stated delivery time and (subject to exceptional circumstances) within 30 days of accepting your order. In addition to your rights under clause 7, in the unlikely event that we do not make the goods available to you or Parcelforce within 30 days of accepting your order you will have the option of cancelling your order by notifying us accordingly prior to delivery.

5.2. Before placing your order, please refer to the 'Delivery' page of our website to ensure that Parcelforce can deliver to your address. A valid signature will be required on collection or delivery. In the unlikely event that you have not received all the goods within the stated delivery time, you must notify us immediately.

5.3 You must not schedule or commence any installation work until after you have received your order and checked all the goods for any substituted, defective or missing parts or goods.

5.4 For reasons of health and safety and to avoid any property damage, items can only be delivered to the exterior of a ground floor location at the delivery address. You must therefore make your own arrangements at your own risk if the relevant item needs to be transported from the delivery location. We will not provide any unpacking, installation or fitting services unless otherwise agreed by us.

5.5 You must do all that you reasonably can to enable delivery to take place. If you delay delivery, or delivery fails because you have not taken appropriate steps, we will try to arrange for an alternative delivery date within 30 days of the failed delivery. If delivery fails as a result of circumstances within your reasonable control, the cost of any re-delivery shall be borne by you. If we are unable to arrange a date for re-delivery we may cancel your order and refund to you the price that you have paid for the goods, less the failed delivery costs.

5.6 For European deliveries, ownership and risk in the goods will pass to you immediately at the point and time in which such goods are placed at your disposal at our UK premises. For Click and Collect collections, all ownership and risk in the goods will pass to you immediately at the point and time of collection from one of our UK based Trade Counters.

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6. Availability

We endeavour to hold sufficient stock to meet all orders. However, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we may, at our discretion, supply or deliver a substituted product or refund you the price paid for such goods as soon as possible (and in any case within 30 days).

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7. Cancellation & Returns

7.1 You may cancel your order (or any part of it) at any stage before the products are delivered to you, and up to 30 days after delivery by giving us notice of cancellation. Such notice should be given by email to eu.orders@screwfix.com. You must include your order reference (which you can find on your order acknowledgement email). Please see the 'Returns' page of this website for more information. If you cancel your order we will refund any money you have paid for your order.

7.2 If any product you purchase is damaged or faulty when delivered to you, you must notify us as soon as possible. We may offer a repair, exchange or refund as appropriate, in accordance with your legal rights. Our policy on faulty products does not affect your legal rights.

7.3 Where the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, we will meet the cost of return but we ask that you allow us to nominate the carrier.

7.4 Where you cancel your order (other than because goods are faulty or incorrect goods or because of unsuitable substitution by us) you must return the goods to us at your cost either by you appointing your own carrier to return the goods, or we will require you to pay the direct cost incurred by us (including the costs of our courier company) of processing the returns. The direct costs of returns vary from country to country, but will be limited to a maximum of 20. Please contact us for full details of the cost from your country.

7.5 Our customer service team will act on behalf of Parcelforce in respect of any queries you may have about delivery of your goods. For any such queries, please contact us on eu.orders@screwfix.com (quoting your order reference number).

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8. Liability


8.1 If you have notified us you would like to cancel your order in accordance with clause 7 we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. If you cancel your order because goods are faulty, incorrect goods or because of unsuitable substitution by us, we will meet the cost of returning the goods.

8.2 Subject to applicable law, we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Our liability to you shall not in any event include losses related to any business of yours, such as loss of profits or business interruption, neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.

8.3 This does not affect your legal rights if you are a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

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9. Age Requirements for Specific Goods

Where you place an order for age-restricted goods such as solvents knives or other restricted products, you confirm that you are over the age of consent required to purchase such items, and that delivery will be accepted by a person over such age. We reserve the right to cancel your order if we reasonably believe you are not legally entitled to order certain goods.

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10. Termination

We or Parcelforce may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency. Upon termination, any payments you owe to us (even if they are not yet due for payment) will be immediately due and payable and we shall be under no further obligation to supply goods to you.

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11. Force Majeure

Neither we nor Parcelforce shall have any liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).

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12. Disposal of Electrical and Electronic Equipment

The WEEE regulations (January 2007) ensure that the amount of waste on certain electrical and electronic equipment is reduced, separated from household waste, collected separately and ultimately disposed of in a sound environmental manner (recycled and recovered). If you are a trade customer, you agree that the collection, recovery/treatment and disposal of non household Electrical or Electronic Equipment purchased from us will be your responsibility. In the case of household waste, please take this waste to your nearest Designated Collection Facility (DCF) where special facilities exist for correct disposal. To find your nearest UK DCF please visit the following web site: www.recycle-more.co.uk. Screwfix Direct Ltd is making financial contribution towards the running of these facilities and the onward recycling of this waste in the European Union.

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13. Click & Collect

13.1 Click and Collect orders can only be collected at one of our UK Trade Counters

13.2 Before you place your order you will be asked to confirm which trade counter you wish to collect the item from. Subject to clause 6 above, if your item is in stock at the trade counter, we will aim to ensure that it is available for collection from the trade counter 5 minutes after we receive your order and successfully process your payment.

13.3 Any item not in stock today can usually be made available for collection from 12pm on the next working day.

13.4 Items are available for collection only during normal opening hours for the relevant trade counter.

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14. Access and use of the website

Our Cookies Policy, Privacy Policy, and Terms of Use of Our Website apply to your use of this website and are incorporated in to these Terms and Conditions.

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15. General

15.1 If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected.

15.2 You and we agree that English law applies to these Terms and Conditions and that any dispute between us arising out of or in connection with these Terms and Conditions will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.

15.3 These Terms and Conditions were last updated on 18 January 2013.

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