FAQ's

What does it mean to sign in / save my details?

Sign In is a feature offered by us to make your Checkout process quicker and easier.

The benefits? You can view your order history, set up multiple delivery addresses and include multiple forms of payment for future transactions.

Were we able to answer your question?
If not, click here to contact us.

I've forgotten my password, what do I do?

On the log in page click forgotten password. Enter your email address and we will send you a temporary password. Once this has been entered, you'll be prompted to enter your own password.

Were we able to answer your question?
If not, click here to contact us.

How do I use my Screwfix Vouchers?

You currently can't use Screwfix vouchers on the website. Please phone the order hotline on 0500 41 41 41 or visit your local branch to spend them.

Were we able to answer your question?
If not, click here to contact us.

Back to the top

I have a Trade UK Card, can I still order online?

Yes. At the checkout select card type as Trade UK Account Card and enter card number and expiry date.

Were we able to answer your question?
If not, click here to contact us.

Back to the top

I have a new credit / debit card, how do I amend my
online card details?

Sign in with your email and password.
Go to My Account and select payment details.
For each card you wish to remove, click on the 'remove card' link, which is situated to the right of that payment detail.
Alternatively, if you are placing an order, you can use your new card details at the checkout and you have the option to save the card details so they can be used next time.

Were we able to answer your question?
If not, click here to contact us.

Back to the top

Am I able to amend my order once it's submitted?

No. Once 'submit order' is clicked, your order is sent immediately to our warehouse to process for delivery. You cannot then amend or cancel the order.

Were we able to answer your question?
If not, click here to contact us.

Back to the top

How do I return an item?

Hopefully you won't need to return an item, however, if you do, it is our aim to make this as simple as possible. By following the guidelines below you can help us help you when a product is not what you expected or faulty.

Your statutory rights are not affected by this guidance. If you have any questions please call customer service team on 0500 41 41 41 or visit your local branch.

Under our 30 day money back guarantee you can return unwanted goods for free. Items should be unused in a saleable condition, with their original packaging and with all component parts and any promotional items received. You should include your invoice and a completed returns form. Click here for a form or call us on 0500 41 41 41.

Certain items are excluded from the guarantee. These include goods that are made to measure, cut or mixed to your requirements. Other excluded items are macerators and water pumps.

Were we able to answer your question?
If not, click here to contact us.

Back to the top

How do I return faulty items?

If you purchased the item less than 30 days ago you can return it under the 30 money back guarantee. Please make sure that you return all component parts and any promotional items received. You should include your invoice and a completed returns form. Please make sure that all petrol products are drained of fuel and oil before returning. If the item has already been installed, call us on 0500 41 41 41 for further advice.

If you purchased the item more than 30 days ago our aim is to get any problem put right as quickly as possible. In most instances we will either offer a repair or where this is not possible we will replace the item with the same or equivalent model.

Firstly check if the manufacturer offers a helpline, repair or warranty service. Using this service may be the fastest way to get the problem fixed.

If there is no warranty or repair service or you wish to return the faulty item, either drop it off at your nearest branch or call 0500 41 41 41 to arrange a FREE carrier pick up.

Were we able to answer your question?
If not, click here to contact us.

Back to the top

How do I know my promotion code has been accepted?

You will see that the promotional discount has been applied in your trolley, A summary of the promotion will be displayed.

Were we able to answer your question?
If not, click here to contact us.

Back to the top

Can I see ex. VAT prices or vice versa?

Yes there is a link at the top right of each page whereby you can control the prices to be Ex VAT or Inc VAT.

Were we able to answer your question?
If not, click here to contact us.

Back to the top

Can I have my order delivered to a different address?

Yes. There is an opportunity for you to enter the delivery address details on the address page of the Checkout. Or, if you are registered with Screwfix, you can add in additional addresses in 'My Account'.

Were we able to answer your question?
If not, click here to contact us.

Back to the top

Can I track my order?

Yes. Once your item has been dispatched you will receive an email with the courier's details and your consignment number.

NOTE: Items marked 7, 14 or 21 days cannot be tracked as they are dispatched directly from the supplier.

Were we able to answer your question?
If not, click here to contact us.

Back to the top

Why is my order sometimes delayed?

We despatch tens of thousands of parcels each week to tradesmen, maintenance professionals and corporate customers UK wide for next day delivery. In some cases a small number of parcels may be delayed, however we pride ourselves that over 97% of all orders received by 6.30pm will be delivered next day (to next day delivery areas). Click here for more delivery information.

Were we able to answer your question?
If not, click here to contact us.

Back to the top