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Home > Help > FAQ's

FAQ's

What does it mean to sign in / save my details?

Sign In is a feature offered by us to make your Checkout process quicker and easier.

The benefits? You can view your order history, set up multiple delivery addresses and include multiple forms of payment for future transactions.

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I've forgotten my password, what do I do?

On the log in page click forgotten password. Enter your email address and we will send you a temporary password. Once this has been entered, you'll be prompted to enter your own password.

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How do I use my Screwfix Vouchers?

You currently can't use Screwfix vouchers on the website. Please phone the order hotline on 0500 41 41 41 or visit your local store to spend them.

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I have a Trade UK Card, can I still order online?

Yes. At the checkout select card type as Trade UK Account Card and enter card number and expiry date.

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I have a new credit / debit card, how do I amend my
online card details?

  • Sign in with your email and password.
  • Go to My Account and select payment details.
  • For each card you wish to remove, click on the 'remove card' link, which is situated to the right of that payment detail.
  • Alternatively, if you are placing an order, you can use your new card details at the checkout and you have the option to save the card details so they can be used next time.

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Am I able to amend my order once it's submitted?

No. Once 'submit order' is clicked, your order is sent immediately to our warehouse to process for delivery. You cannot then amend or cancel the order.

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How do I return an item?

Hopefully you won't need to return an item, however, if you do, it is our aim to make this as simple as possible. By following the guidelines below you can help us help you when a product is not what you expected or faulty.

Your statutory rights are not affected by this guidance. If you have any questions please call customer service team on 0500 41 41 41 or visit your local store.

Under our 30 day money back guarantee you can return unwanted goods for free. Items should be unused in a saleable condition, with their original packaging and with all component parts and any promotional items received. You should include your invoice and a completed returns form. Click here for a form or call us on 0500 41 41 41.

Certain items are excluded from the guarantee. These include goods that are made to measure, cut or mixed to your requirements. Other excluded items are macerators and water pumps.

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How do I return faulty items?

If you purchased the item less than 30 days ago you can return it under the 30 money back guarantee. Please make sure that you return all component parts and any promotional items received. You should include your invoice and a completed returns form. Please make sure that all petrol products are drained of fuel and oil before returning. If the item has already been installed, call us on 0500 41 41 41 for further advice.

If you purchased the item more than 30 days ago our aim is to get any problem put right as quickly as possible. In most instances we will either offer a repair or where this is not possible we will replace the item with the same or equivalent model.

Firstly check if the manufacturer offers a helpline, repair or warranty service. Using this service may be the fastest way to get the problem fixed.

If there is no warranty or repair service or you wish to return the faulty item, either drop it off at your nearest store or call 0500 41 41 41 to arrange a FREE carrier pick up.

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How do I know my promotion code has been accepted?

You will see that the promotional discount has been applied in your trolley, A summary of the promotion will be displayed.

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Can I see ex. VAT prices or vice versa?

Yes there is a link at the top right of each page whereby you can control the prices to be Ex VAT or Inc VAT.

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Can I have my order delivered to a different address?

Yes. There is an opportunity for you to enter the delivery address details on the address page of the Checkout. Or, if you are registered with Screwfix, you can add in additional addresses in 'My Account'.

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Can I track my order?

Yes. Once your item has been dispatched you will receive an email with the courier's details and your consignment number.

NOTE: Items marked 7, 14 or 21 days cannot be tracked as they are dispatched directly from the supplier.

If you have provided your mobile number then you should receive a free text message to advise when your delivery driver is within approximately 90 minutes of the destination.

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Why is my order sometimes delayed?

We despatch tens of thousands of parcels each week to tradesmen, maintenance professionals and corporate customers UK wide for next day delivery. In some cases a small number of parcels may be delayed, however we pride ourselves that over 97% of all orders received by 7pm will be delivered next day (to next day delivery areas). Click here for more delivery information.

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How does Collection at store work?

Items which are stocked in our stores, or can get sent to our stores from the main warehouse are available to collect. If an item is in stock now you can order it online to collect in the store of your choice in 5 minutes (within opening hours). Go straight to the Express Collection desk to collect your order.

If an item isn?t currently in stock you can order it for Collection Next Day and we will send the item from our warehouse to the store of your choice for you to collect the next day*.

*Please check Collect Next Day times for when these items will be available

If you have provided your mobile number you should receive a free text message on the status of your order.

If you have paid using a debit or credit card you must take the card used for payment. For security purposes you will be asked to verify that you are the named card holder using a free-of-charge chip & pin check.

If you have paid with a Trade Card you need to take either the Trade Card OR some other form of proof of employment at the Trade Card registered company.

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What does Collect Today mean?

Collect Today items are currently in stock at your chosen store and are available 5 minutes after submitting your order (unless placed outside store hours). Outside store hours Collect Today items will be available when the store is next open.

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What does Collect Next Day mean?

Collect Next Day is offered when the item you want is not in stock in the store of your choice but is in stock in our main warehouse. When you order for Collect Next Day we send the item from the warehouse to your store ready for you to collect the next day*. The exact date that your Collect Next Day items will be ready is shown on the Order Confirmation page and the Order Confirmation email.

*Please check Collect Next Day times for when these items will be available.

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