My tap was installed less than six months ago but is now dripping. Your listing states there is a ten year guarantee subject to terms and conditions. What are the T&Cs and how does my guarantee work ?
Hello,
The warranty T's & C's include the typical exclusion (i.e, damage and faults caused by improper use, improper installation, wear and tear (of the tap and its consumables), accidental damage etc.
The 10 year warranty for this tap covers the body and finish of the tap. This is mentioned in the paperwork that comes with the tap.
If your tap is dripping this is a sign that the tap glands likely need cleaning/replacing. This means that the tap isn't faulty, it's just that the consumables need replacing.
Glands can wear quickly due to meany reasons, including being used in hard water areas (limescale etc) and also the tap lever being opened/closed with force.
The dripping can be easily fixed by taking out the current gland and putting in a new one.
The correct gland for this tap is F28D. We don't currently sell this sized gland, but if you search the internet for F28D glands it should show some retailers that do.
Thanks for using Q&A
Answered by: DGIFF
Date published: 2020-12-09