Hello Pugdog24,
The first time you use the device, after connecting to the power supply and after that the clock is set, the device will be in standby mode and pressing the standby button should take it out of this.
If you have followed the instruction in the manual and are still getting this issue, then your product may be faulty, please take your product to a store of your choosing. To help you find a store here is our store locator https://www.screwfix.com/jsp/tradeCounter/tradeCounterPage.jsp.
Thank you for using Q&A.
Answered by: jbeckman
Date published: 2022-01-16