Hello Samaira,
We are sorry to hear of the issue that you have experienced. Please could you email us at online@screwfix.com with the details of your order and ideally the Screwfix Order Reference (a letter 'A' followed by 9 or 10 digits) so that we can look into this for you.
Thank you for using Screwfix Q&A.
Answered by: JTremain
Date published: 2021-01-26