For our Colleagues
Our store colleagues are advised of the importance of effective handwashing and are asked to wash their hands frequently or to use the hand sanitiser stations provided.
Hand sanitising stations are located behind the tills of each store so they are easily accessible.
Our cleaners are disinfecting potential touch points as a daily priority across all our stores and colleagues are cleaning frequent touch points such as door handles and PDQ machines. Please note PDQ machines are cleaned after every transaction. Workstations across the business are also cleaned before and after every use.
We have installed protective perspex screens at all till points and we are providing our colleagues with PPE should they wish to use it. To further protect our colleagues in store we have planned our deliveries, stock replenishment and order picking process to maintain social distancing across our store network.
Our business Covid-19 response plan was communicated to all store managers outlining immediate actions to follow in the event of a colleague displaying symptoms either at home where they are asked not to come in and will receive full pay, whilst at work, or if a colleague receives a positive Covid-19 diagnosis.
Our returns process, with hygiene as a priority, has been published and is available to all colleagues. It includes social distancing measures, hand hygiene, handling and wiping down and a 48-hour isolation period for returned goods. All with the appropriate use of PPE.
For our Head Office
Our Head Office and field colleagues are working from home where possible, using available technology to ensure essential services to the business are maintained.
Where colleagues are working at Head Office or the Contact Centre, we are staggering their arrival and departure times to maintain social distancing. We have defined entry and exit points and a one-way system throughout the building.
We have a maximum number of colleagues allowed into the office space at any one time and we have reduced the number of colleagues in each area of the business to ensure social distancing can be maintained.
Our colleagues are advised of the importance of effective handwashing and are asked to wash hands frequently or to use the hand sanitiser provided.
Our Head Office and Contact Centre have had 30-day antiviral fogging implemented in conjunction with the sanitisation of all surfaces and potential touch points.