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How we're keeping our customers & colleagues safe

The safety of our customers and colleagues is our number one priority.

We have implemented wide-ranging safety measures, in line with government guidance, across our estate so we can continue to provide a service that keeps our customers and colleagues safe.

In our 682 stores we have implemented a contactless Click & Collect only service. Customers can place their orders online at Screwfix.com and safely collect following social distancing guidelines.

For Our Customers

Across our store network we have adapted our business to ensure we can continue to serve you safely. We have a strict control on the number of customers entering our stores at any one time, with a dedicated marshal outside each store to ensure social distancing is adhered too. Within our stores, social distancing guidance is clearly marked to ensure the safety of our customers and colleagues. We have created a separated lane for each till and all stores have been cleared of products and catalogues to allow for efficient customer collection, whilst maintaining social distancing.

We have installed protective Perspex screens at all till points and are providing our colleagues with PPE should they wish to use it. Hand sanitiser stations are also available in each store for customer use when entering and leaving the store.

We hope that you will never need to return anything to us, however should you need to, we aim to make it as simple as possible for you to exchange or refund your purchase with our 30 day Money Back Guarantee. Please note all orders placed on and after the 1st March 2020 will be eligible for a full refund until 23rd August 2020. For more information please visit https://www.screwfix.com/help/returns/.

For our Colleagues

In Store

Our store colleagues are advised of the importance of effective handwashing and are asked to wash their hands frequently or to use the hand sanitiser stations provided.

Hand sanitising stations are located behind the tills of each store so they are easily accessible.

Our cleaners are disinfecting potential touch points as a daily priority across all our stores and colleagues are cleaning frequent touch points such as door handles and PDQ machines. Please note PDQ machines are cleaned after every transaction. Workstations across the business are also cleaned before and after every use.

We have installed protective perspex screens at all till points and we are providing our colleagues with PPE should they wish to use it. To further protect our colleagues in store we have planned our deliveries, stock replenishment and order picking process to maintain social distancing across our store network.

Our business Covid-19 response plan was communicated to all store managers outlining immediate actions to follow in the event of a colleague displaying symptoms either at home where they are asked not to come in and will receive full pay, whilst at work, or if a colleague receives a positive Covid-19 diagnosis.

Our returns process, with hygiene as a priority, has been published and is available to all colleagues. It includes social distancing measures, hand hygiene, handling and wiping down and a 48-hour isolation period for returned goods. All with the appropriate use of PPE.

For our Head Office

Our Head Office and field colleagues are working from home where possible, using available technology to ensure essential services to the business are maintained.

Where colleagues are working at Head Office or the Contact Centre, we are staggering their arrival and departure times to maintain social distancing. We have defined entry and exit points and a one-way system throughout the building.

We have a maximum number of colleagues allowed into the office space at any one time and we have reduced the number of colleagues in each area of the business to ensure social distancing can be maintained.

Our colleagues are advised of the importance of effective handwashing and are asked to wash hands frequently or to use the hand sanitiser provided.

Our Head Office and Contact Centre have had 30-day antiviral fogging implemented in conjunction with the sanitisation of all surfaces and potential touch points.

For our Colleague Wellness

The wellness of our colleagues is paramount. Our wellness pages are available to all Screwfix colleagues and have been updated during the Covid-19 crisis to ensure we can offer them the support they need. The pages offer a wide range of support from mental health to managing finances and we ask all colleagues to speak with their line manager if they have any concerns.

For the NHS and Care Community

We recognised the importance and demand for PPE and in April took the opportunity to ringfence PPE to donate to the NHS for distribution in hospitals, hospices, and care homes.

In the UK and alongside B&Q, we have donated over £500,000 worth of PPE to the NHS. We have worked closely with the NHS to donate these supplies to the hospitals and key workers where it is most needed.

We are delighted to have been able to support them in keeping key workers safe.

For The Screwfix Foundation

Thanks to Screwfix customers and colleagues, The Screwfix Foundation has awarded over £1m in grants to charities across the UK during the Covid-19 crisis.

The Screwfix Foundation has awarded more than 200 charities Papworth Trust, Save the Family and Don’t Lose Hope with grants of up to £5k. These donations will enable charities to fix, repair, maintain and improve their facilities at a time when many have been unable to carry out their own fundraising activities.

The Screwfix Foundation also awarded £50k to Helen & Douglas House, a charity that provides hospice care for babies and children in Oxfordshire and the surrounding counties. Rising Sun Domestic Violence & Abuse service, a charity in Kent that addresses domestic violence and provides services for adults, children and families will also receive £52k to help support those In need.

As well as supporting local charities, The Screwfix Foundation awarded £100k to National Partner, MacMillan.

Many of our customers play a critical role in keeping homes warm, safe and with power and we are continuing to adapt our proposition in line with Government advice to ensure we can give our customers access to the products they need.

We would like to thank you for your continued support and understanding during this time.