COVID-19 Service Update: We are currently accepting Click & Collect and Home Delivery orders only. Further details here

Help & Contact

Covid-19 Limited Service Currently Operating

We want to assure you we’re working hard to ensure tradespeople across the UK and Ireland can safely continue to access only the essential products they require so they can support those in need throughout this difficult time.

If you have a query or issue, please refer to our FAQ page before contacting us. Thank you for your patience and understanding.

stores current operating hours are 8am-4pm Mon-Sat and 9am-4pm Sun (NI 1pm-6pm). Please see our Covid-19 Service Update page for any changes to your local store opening hours.

Can’t find the help you need above or want to speak to us directly? Please choose the most appropriate option below to get in touch...

COVID-19 Service Update:

Thank you for you patience while we’re working as quickly as possible to help our customers. We’d like to take this opportunity to thank you for your continued support through these unprecedented times.

Contact Us (General Enquiries)

Select this option if you have a general query that we haven’t been able to resolve using the FAQ section above. Please supply as much information as possible to help us help you.

Call Back Request

COVID-19 Service Update: Our Contact Centre is closed until further notice. If you have a query or need help with an issue, please visit our help page where you can resolve the majority of your enquiries. Thank you for your patience and understanding.

General Feedback

Select this option to give us feedback about our products, services, stores, website, Contact Centre or anything else but do not necessarily need a response from us.



Telephone

COVID-19 Service Update:Our Contact Centre is closed until further notice. Thank you for your patience and understanding.

Stores

COVID-19 Service Update:COVID-19 Service Update: Our stores current operating hours are 8am-4pm Mon-Sat and 9am-4pm Sun (NI 1pm-6pm). Please see our Covid-19 Service Update page for any changes to your local store opening hours.

Where possible please use our Click & Collect service for essential purchases, this way you can browse safely on your device, order your products and collect with as little social contact as possible.

Need to let us know your experience wasn’t as expected? (Making a Complaint)

At Screwfix, we take customer service very seriously; it’s at the heart of what we do. Whilst we hope you never experience a problem with our products or service, we appreciate that occasionally things can go wrong. Should this happen we want to hear from you so we can put things right.

In the first instance please contact us as soon as possible using the link below, making sure to include as much information as possible regarding the problem.


Still not fixed? Let us know! (Escalating your complaint)

If you have already contacted our teams with your complaint and it has not been resolved to your satisfaction our Director of Customer Service and Complaints will step in.

Please provide all the information about your complaint along with your order reference and customer number, if known, to enable Mary and her team to investigate and respond.

Contact Mary

Or write to Mary at:

Complaints Resolution Team
Screwfix Direct Limited
Trade House
Mead Avenue
Yeovil
Somerset
BA22 8RT