Customer Service Email Help & Support
Our teams have been working incredibly hard to respond to all enquiries throughout this current situation and our priority is to help you as quickly as possible, endeavouring to respond within 7 working days.
To help with our high volume of email enquiries we are unable to respond to all enquiry types and are focusing on replying to customers who are unable to seek their resolution through self service options. Our FAQs section is shown above.
At this time we are unable to respond to the following types of enquiries;
- Product availability - Our stock levels and location information is accurate and up to date on the website. Please check the website for the information you need.
- We are unable to provide product recommendations for projects or jobs at this time
- Chasing deliveries that were ordered less than 3 working days ago – Our tracking and despatch emails are accurate, so please refer to these for the most up to date status. Please only travel to store once you have received your SMS notification advising your order is ready to collect to avoid a wasted journey.
- Requests for copy invoices - Instructions on how to obtain a copy invoice or update your personal details/marketing preferences can be found in our Help Pages above.
We are doing all we can to help keep you supplied and safe. We would like to thank you for your patience and understanding.
