Help & Contact

Service Update

Thank you for your patience while were working as quickly as possible to help our customers. Our 24/7 UK based Contact Centre is now open, you can reach us on 03330 112 112. Please be aware that due to a high demand of enquiries we are busier than normal. To try and avoid our peak period call pre 10am and after 4pm.

Our stores are safely accepting returns, this is the quickest way for you to return your items for a refund. Click here to find your nearest store.

Telephone

Service Update:UK based Contact Centre is now open, you can reach us on 03330 112 112. Please be aware that due to a high demand of enquiries we are busier than normal, to try and avoid our peak period call pre 10am and after 4pm, please check our FAQ’s above for more information. We thank you for your patience at this time.

Stores

Service Update: Our stores will be open from 7am-7pm Mon-Fri, 7am-6pm Sat and 9am-4pm Sun (NI 1-6pm). *Local restrictions apply

Please use Click & Collect for safe contactless pick up at store.

Please see our Service Update for further details.

Customer Service Email Help & Support

Our teams have been working incredibly hard to respond to all enquiries throughout this current situation and our priority is to help you as quickly as possible, endeavouring to respond within 7 working days.

To help with our high volume of email enquiries we are unable to respond to all enquiry types and are focusing on replying to customers who are unable to seek their resolution through self service options. Our FAQs section is shown above.

At this time we are unable to respond to the following types of enquiries;

  • Product availability - Our stock levels and location information is accurate and up to date on the website. Please check the website for the information you need.
  • We are unable to provide product recommendations for projects or jobs at this time
  • Chasing deliveries that were ordered less than 3 working days ago – Our tracking and despatch emails are accurate, so please refer to these for the most up to date status. Please only travel to store once you have received your SMS notification advising your order is ready to collect to avoid a wasted journey.
  • Requests for copy invoices - Instructions on how to obtain a copy invoice or update your personal details/marketing preferences can be found in our Help Pages above.

We are doing all we can to help keep you supplied and safe. We would like to thank you for your patience and understanding.

Service Update:

Thank you for your patience while were working as quickly as possible to help our customers. Our 24/7 UK based Contact Centre is now open, you can reach us on 03330 112 112. Please be aware that due to a high demand of enquiries we are busier than normal, to try and avoid our peak period call pre 10am and after 4pm, please check our FAQ’s above for more information. We’d like to take this opportunity to thank you for your continued support through these unprecedented times.

Contact Us (General Enquiries)

Select this option if you have a general query that we haven’t been able to resolve using the FAQ section above. Please supply as much information as possible to help us help you.



Still not fixed? Let us know! (Escalating your complaint)

If you have already contacted our teams with your enquiry and it has not been resolved to your satisfaction our Director of Customer Service and Complaints will step in.

Please provide all the information about your complaint along with your order reference and customer number, if known, to enable Mary and her team to investigate and respond. We endeavour to get back to you within 3 working days.

Contact Mary

Or write to Mary at:

Complaints Resolution Team
Screwfix Direct Limited
Trade House
Mead Avenue
Yeovil
Somerset
BA22 8RT