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My Order - FAQs

Learn more about when to expect order confirmation and invoices. Plus, read below to see what happens when an item is out of stock or your order is missing an item.

  • My order is missing an item, what should I do?

    First, check whether you have received all parcels on the consignment. This information should be available to view on the delivery label.

    If you have received all of your parcels, but an item is still missing, please Contact Us with the order and product details so that we can investigate further.

    If you have collected your order in store and some products are missing, please return to the store for assistance, or Contact Us.

  • When will I receive my order confirmation email?

    Soon after you place your order, we will send you an order confirmation email.

    Please note that if your product has the lorry icon and is delivered directly by the supplier, they will contact you to arrange delivery separately.

  • A product has a minimum order value, what does that mean?

    This means that we will be unable to fulfil any orders for quantities lower than that of the minimum order value.

    Please note that whilst it may be possible to submit an order below the minimum order value or quantity, these orders will be cancelled and you'll get a refund.

  • What is a 'product code' and where can I find it?

    A product code is our unique 5-digit code that enables us to easily identify a product.

    You will find them in the catalogue, as well as under the product title on the website.

  • I'm ordering a high quantity of an item, can I get a discount?

    All of our products are already fully discounted for our customers, however, if you require a high quantity of a particular product, please Contact Us to discuss your requirements.

  • I've placed an order, why haven't I received my invoice yet?

    If you have registered an email address with Screwfix, your invoice for any delivered products to home or to store should be attached to the despatch confirmation.

    If no email address is registered, the invoice will be sent by post within 7 days to the main address.

    Please note that if your order has been paid for via the Trade UK account card, the invoice will be sent out separately by Trade UK.

  • The item I want is out of stock, when will it be back in?

    We aim to replenish out of stock items within 2-3 weeks, however, this timescale may be extended depending on the product and supply. As soon as replenishment stock is received our website and systems will be updated accordingly.

    Alternatively, check out our recommended products as they may suit your requirements.

  • The item I want is out of stock in my local store, but is in stock in another, can it be transferred?

    Currently we are unable to transfer available stock between our Trade Counters, however you can use our Store Locator to see if there is any stock in stores near to you

    Also, if you’re in store, we can now check local availability, take payment and secure stock in another Screwfix store. Your order will be ready to collect from your selected store in as little as 1 minute (when stores are open).

  • Can I amend my order?

    Once you’ve placed an order, your order is sent immediately to our warehouse to process for delivery, meaning amendments cannot be made.

Were we able to answer your question? If not please Contact Us.