FAQS

Providing great service to our customers is important to us and we aim to make things as easy as possible so, if you have a query or need some help, please see our FAQ's sections below as this is the fastest way for you to access the information you require.

Did you know you can manage all of the below yourself, simply click on ‘your account’ at the top of the homepage and sign in:

  • Print your invoices
  • Update your personal details & marketing preferences
  • View your order history

Refund/Exchanges

  • The fastest way to return your product for a refund or exchange is by visiting one of our stores

Delivery Update

  • Order by 8pm Weekdays and 4pm Weekends for next day delivery. Any orders placed after these cut off times will be delivered the following working day.
  • Tracking information for home/site deliveries can be located via the link in your despatch email. Further information on how to do this can be found in the FAQ below.