Rated 1 out of 5Â by PianoManJohn DO NOT BUY
Bought a Salamander pump to replace a 20 year old pump, It worked for 4 weeks then stopped. contacted salamander who would not replace it because the installation did not comply "exactly" with their recommendations.
After several phone calls still no joy from them, so dismantled the pump and found it had been assembled wrong a circlip had not been fitted.. So beware these pumps are rubbish and the 2 year warranty is not worth anything DO NOT BUY !! get a cheaper pump which will last you 20 years.
20 Jul 2014
Rated 5 out of 5Â by multitrader salamander pumps
Quality product, easy to install, all parts supplied ready to connect to plumbing and plug in to power
20 Oct 2012
Rated 2 out of 5Â by Whittle Nice Pump poor after sales
Fitted one of these to feed a bath for a client - Unit failed after two months due to a faulty electrical component - Ok things go wrong. Salamander didn't even look at the pump, and their initial approach was to find reasons why the installation voided the warranty and to offer me a new pump at half RRP - which was about the same as the purchase price. But only once the cold water storage tank had been increased to 700 Liters because there were two other bathrooms in the house - this single ended pump was only used to supply hot water to one bathroom, and in any event the hot water tank held less than 150 liters. To cut a long story short they eventualy agreed to look at the pump if I would return it to their technical department, where having diagnosed the faulty component they agreed to supply a new pump. This process took a month and a lot of effort, and in the meantime I replaced the pump with a Stuart Turner who did not require such a huge storage tank in order to validate their warranty.
11 Jul 2011