0500 41 41 41
Cookie Reports - Screwfix Cookie Policy
Google Chrome Firefox Internet Explorer 8+
Bank Holiday Opening Times
Bank Holiday Opening Times

Home > Help > Returns

Returns

Hopefully you won't need to return an item, however, if you do, it is our aim to make this as simple as possible. By following the guidance below you can help us to help you when a product is not what you expected, or is faulty. Your statutory rights are not affected by this guidance.

If you have any questions please call our customer service team on 0500 41 41 41.

30 Day Money Back Guarantee

Under our 30 Day Money Back Guarantee you can return unwanted goods for FREE. Items should be unused, in a saleable condition, with their original packaging and with all component parts and any promotional items received. You should include your invoice and a completed returns form.

Certain items are excluded from the guarantee. These include goods that are made to measure, cut or mixed to your requirements. Other excluded items are macerators and water pumps.

To return an item you can either:

  • Drop it off at your nearest store - click here to find your nearest store or
  • Send it back FREEPOST from your local post office - click here for a Returns form.

Post office return is not available for items over 1m in length and 2kg in weight. For these items please call our customer service team for further advice.

If your product is powered by lithium batteries please return your purchase to a store due to changes in the road transport regulations. See Return of Lithium Ion items section for more information.

We also offer a carrier pick up service, however, depending on the circumstances, this may incur a charge. For more information call our customer service team on 0500 41 41 41.

For products delivered directly from our suppliers, please call our customer service team.

Faulty Goods

If you purchased the item less than 30 days ago you can return it under our 30 Day Money Back Guarantee. Please make sure that you return all component parts and any promotional items received. You should include your invoice and a completed returns form. Please ensure that all petrol products are drained of fuel and oil before return. If the item has already been installed, call us on 0500 41 41 41 for further advice.

If you purchased the item more than 30 days ago our aim is to get the problem put right as quickly as possible. In most instances we will either offer a repair or where this is not possible we will replace the item with the same or an equivalent model.

Initially:

  • Check if the manufacturer offers a helpline, repair or warranty service. Using this service may be the fastest way to get the problem put right.

If there is no warranty or repair service, or if you wish to return a faulty item:

  • Drop it off at your nearest store or
  • Call us on 0500 41 41 41 to arrange a FREE carrier pick up.

If your product is powered by lithium batteries please return your purchase to a store due to changes in the road transport regulations. See Return of Lithium Ion items section for more information.

Please remember to include your invoice, returns form and ensure that all petrol products are drained of fuel and oil before return. If the item has already been installed, call us on 0500 41 41 41 for further advice.

Cancellations

A cancellation can be made up to 30 days from point of order via phone, email (returns@screwfix.com), mail (Screwfix Returns, Trade House, Houndstone Business Park, Yeovil BA22 8RT) or in person at a store. Click here to find your nearest store.