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Home > Help > Delivery


Delivery Service & Prices

Place your order by 7pm and we'll deliver to you or your customer the very next day! Take a look at the table below to see the full range of delivery options available to you.
  • Order by 7pm for Next day delivery
  • Order by 7pm Friday for Saturday delivery
  • Place an order for over 100 and qualify for FREE Saturday Delivery
  • Order by 2pm Sunday for Monday Delivery
Delivery Options Excluding Products Delivered Directly From our Suppliers
Order Value Under £50 £50 - £100 £100 +
FAST Usually NEXT DAY before 6.30pm (Standard) £5 FREE FREE
FASTER before 12noon (Premium) £10 £5 £5
FASTEST before 10.30am (premium) £15 £10 £10
48 HOUR ZONE* Northern Ireland & Highlands £5 FREE FREE
OTHER ZONES* Usually within 4 days £5 FREE FREE
Applies to all products unless otherwise stated on the relevant catalogue page.

*Premium delivery options not available for 48 Hour and Other Zones. Other Zones are: AB36-AB38, IV36-1V49, IV52-IV54, HS1-HS9, IV51-IV56, PA41 - PA49, PA60 - PA78, PH42 - PH44, KW15 - KW17, ZE1 - ZE3. Please allow 4 days for standard delivery in 48 hour zone and other zones. We cannot offer delivery to the Channel Islands, Republic of Ireland or BFPO.

Deliver By

Order before 7.00pm weekdays or 2.00pm Sundays and we can dispatch your order for next day delivery. Alternatively you can choose a delivery slot up to 7 days in advance.

Does not apply to direct dispatch products or customers living in 48 hour and other Zones.

Delivery Addresses

We´ll deliver direct to you, to your customer or to site. It´s easy to add another delivery address to your account, just select deliver to a different address or person when you´re checking out or go to My Account, where you can manage your address list. All addresses will be saved & available to pick every time you order.

Direct Dispatch (items marked 7/14/21 days)

7 days 14 days 21 days

Direct dispatch items are only available to Mainland UK only.

Items marked 7, 14 or 21 working days are dispatched direct from the supplier. You will be contacted direct by the supplier to arrange a delivery date - Monday to Friday only. Note: Direct Dispatch items cannot currently be tracked. Most Big Stuff/Direct Dispatch items can only be delivered to an external ground floor location at the delivery address. A signature will be required upon delivery.

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Order Tracking

Once your item has been dispatched you will receive an email with the courier's details and your consignment number.
NOTE: Items marked 7, 14 or 21 working days cannot be tracked as they are dispatched directly from the supplier.

If you have provided us with your mobile number then you should receive a free text message to advise when your delivery driver is within approximately 90 minutes of the destination.

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Planning Ahead

Please do not schedule or start any installation work until after you have received your order and checked all goods for any defects or missing parts. This will enable you to resolve any technical questions or to order specific additional fittings, if needed.