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Returns & Cancellations

FREE RETURNS with our 30 Day Money Back Guarantee

Though we hope that you will never need to return anything, should you need to do so, we aim to make it as quick and easy as possible to exchange or refund your purchase. This page tells you all you need to know, please note your statutory rights are not affected by this guidance

  • Simply take your unwanted or faulty items to your nearest Screwfix store
  • Remember to bring your receipt, invoice or order reference number to speed things up
  • We will check the items and confirm they were purchased in the last 30 days
  • Then we can make an exchange or issue a refund against the original method of payment (see PayPal process below)

Please note some items are excluded from our returns policy or are not suitable to return to store and we know it’s not always possible to get to a store – see below for more details:

  • Can I return something even if it’s not faulty?

    Yes, within 30 days of purchase and as long as the items are returned unused and in a saleable condition complete with their original packaging and any promotional items associated to the purchase. Certain items are excluded from our ‘unwanted’ items return policy (see below), these are marked as such online and in the catalogue.

  • Can I return something to store even if I didn’t buy it at that particular store?

  • I can’t return the item to a store easily, what should I do?

    If there is not a store near you or you are unable to return a particular item to a store, you can return it from any post office. Please note certain items CANNOT be returned via the post office, this includes items:

    • over 1m in length
    • over 2kg in weight
    • powered by lithium batteries

    You will need to complete this returns form and print off a returns label. In some instances we can arrange a carrier pick up service, however, depending on the circumstances, this may incur a charge (max of £20). Please call our 24/7 contact centre on 03330 112 112 to discuss this if needed.

  • What should I do if I’ve already used or installed something which has developed a fault within 30 days of purchase?

  • What do I do if an item develops a fault after 30 days?

  • What items are excluded from the 30 day ‘unwanted’ returns policy?

  • I paid by PayPal on the website, how do I get a refund?

  • Do I need a cancellation form?

  • I’m still not sure how I can return a specific item?