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Your Privacy
Screwfix.com is committed to ensuring that your privacy is protected.
We explain below:
Protecting Your Security
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
Information We Collect & How We Use It
When you place an order, or use any online form on our website we need to know your
name and other information such as your postal address, e-mail address, telephone number and
your credit card number and expiry date or bank account details etc. By submitting this information
you consent to use of the information in accordance with this Privacy Policy as amended from
time to time.
We gather this information to allow us to process your request. The relevant information is
then used by us, our agents and sub-contractors to provide you with the service you have requested
and to communicate with you on any matter relating to the provision of the service in general.
We may also use aggregate information and statistics for the purposes of monitoring website
usage in order to help us develop the website and our service and may provide such aggregate
information to third parties. These statistics will not include information that can be used
to identify any individual.
We and our group companies may also wish to provide you with information about special features
of our website or any special service or products which we think may be of interest to you.
If you would rather not receive this information, please send e-mail entitled "NO
MAIL" to online@screwfix.com.
We may also want to provide you with related information from third parties, which we think,
may be of interest to you. If you would rather not receive this information, please send e-mail
entitled "NO RELATED INFORMATION" to online@screwfix.com.
We may also provide your information to carefully selected third parties whose products or
services we believe may be of interest to you. If you do not wish us to disclose your information
in this way, please send e-mail entitled "NO INFORMATION DISCLOSURE"
to online@screwfix.com.
If, at any time, you wish to have your information removed from our active databases, please
send an e-mail entitled "REMOVE FROM DATABASE" to online@screwfix.com.
We will take steps to ensure that the information is deleted as soon as reasonably practicable.
Our Use of Cookies and Other Information Gathering Technologies
Cookies are small text files on you computer. A cookie contains identifying information. The
cookie is used to make the link between you and the information you have provided to the website. This allows your shopping basket to be kept separate from other users and enables us
to automatically complete some of the forms when you subsequently use them.
The creation of a cookie on your computer does not give the website any access to other information
such as your e-mail address.
How We Protect Your Information
We endeavour to protect the information you provide and there are various security
procedures that have been put in place, as set out in this policy.
We have installed a mechanism that uses digital server identities so that you can be sure
that the website you access is screwfix.com. This is done using one of the internet Trusted
Certification Authorities. When you access the secure pages of our site your browser will
be provided with an electronic certificate confirming that you have accessed our site and
all communications will encrypted. When you create an online order, request or feedback that
is then passed on to the relevant destination using the same level of encryption, this includes
credit card verification. Firewalls are used to block unauthorised traffic to the servers
and the actual servers are located in a secure location which can only be accessed by authorised
personnel.
Sale of Business
In the event that this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers' advisers and will be passed on to the new owners of the business so that they can continue to provide the service that we currently provide. We will require the purchaser to follow the practices disclosed in this Privacy Policy or to give you at least three months notice of any proposed changes.
Updating Your Details
If any of the information that you have provided to Screwfix Direct Ltd. changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct details by sending an e-mail entitled "CHANGE OF DETAILS" to online@screwfix.com or by sending a letter to The Website Editor, Screwfix Direct Ltd, Trade House, Houndstone Business Park, Yeovil, Somerset, BA22 8RT.
Changes
If we change our Privacy Policy we will post the changes on this page and we may also place notices on other pages of the website so that you can at any time check our current policy. If we make any changes that may significantly affect the way we deal with your information, we will also e-mail you to notify you of the proposed changes so that you may have your details removed from our records if you do not agree with the changes.
How to Contact Screwfix Direct Ltd
We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments please send an e-mail to online@screwfix.com.
